RAJA GHOSH
Kolkata
Summary
I am having 25 years of experience in taking ownership on account of general administration, procurement & IT equipment work overall, a prolific and hardworking Professional associated with Khadims.
Overview
26
26
years of professional experience
Work History
Asst-Manager System Administration
Khadim India Limited
Kolkata
05.2007 - 01.2012
- Periodic visit at Retail Stores to ensure smooth IT operations
- Playing an active role in terms of IT Hardware Purchase
- Manage approval and execution of material purchase plan
- Followed up with vendors to ensure proper shipment of ordered materials
- Ensuring Healthiness and maintenance of UPS and Battery Banks across all locations
- Ensuring periodic health checkup of Servers, Desktops, Laptops & Printers across all locations
Senior Executive Systems
Khadim India Limited
Kolkata
05.2005 - 01.2012
- Periodic visit at Retail Stores to ensure smooth IT operations
- Patch management
- Followed up with vendors to ensure proper shipment of ordered materials
- Ensuring Data Backups to be posted properly at Head Office end
- First level trouble shooting of Printer, Desktop and Laptops
- Ensuring smooth internet connectivity at all Retail Stores
- Vendor Bill Processing
Manager System Administration
Khadim India Limited
Kolkata
05.2012 - Current
- Managing an IT support team to ensure smooth operation
- Playing an active role in terms of IT Hardware Purchase
- Manage approval and execution of material purchase plan
- Followed up with vendors to ensure proper shipment of ordered materials
- Maintained professional and courteous relationships with outside vendors to ensure lasting relationships with organization
- Sourcing of new vendors
- Worked directly with Accounts Payables to solve and process all vendor returns and invoice problems
- Ensuring Healthiness and maintenance of UPS and Battery Banks across all locations
- Ensuring periodic health checkup of Servers, Desktops, Laptops & Printers across all locations
- Ensuring proper co-ordination among technical support team to provide up to 95% uptime for critical as well as non-critical equipment’s
- Review of IT equipment’s maintenance work orders
- Having knowledge of Microsoft D365 Work Orders
- Ensuring zero tolerance in achievement of SLA parameters in terms of maintenance contract
Executive Systems
Khadim India Limited
Kolkata
01.2000 - 04.2005
- Entrusted with Backup Data Posting of all Retail Stores at HO End
- IT equipment stock keeping at Head Office End
- Fetching of various System generated reports for Management Team
- First level trouble shooting of Printer, Desktop and Laptops
- Vendor Bill Processing
Technical Support Executive
Nimbus Systems & Services
Kolkata
11.1998 - 12.1999
- Provided regular updates to customers about all new updates and fix issues
- Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the L3 support
- Worked as a L3 support to troubleshoot issues and report bugs to the product development team
- Created technical documents to fix upgrade issues
Education
Impact for Advance Programmers - Computer Programming
La Mare Institute of Information Technology
Calcutta09.1998
Bachelor of Commerce - Accountancy
University Of Calcutta
Calcutta05.1996
Skills
- Systems administration
- Purchase Procedure Control
- IT Inventory Procedure Control
- Vendor Control Management
Hobbies and Interests
- Music
- Cricket
- Football
- Loves to hear music.
- Played many junior level cricket tournament.
- Loves to watch national and international level football.
Timeline
Manager System Administration
Khadim India Limited
05.2012 - Current
Asst-Manager System Administration
Khadim India Limited
05.2007 - 01.2012
Senior Executive Systems
Khadim India Limited
05.2005 - 01.2012
Executive Systems
Khadim India Limited
01.2000 - 04.2005
Technical Support Executive
Nimbus Systems & Services
11.1998 - 12.1999
Impact for Advance Programmers - Computer Programming
La Mare Institute of Information Technology
Bachelor of Commerce - Accountancy
University Of Calcutta
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