Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJA SEENIVASAN

Madurai

Summary

Accumulated over nine years of experience across prominent financial institutions, showcasing a broad spectrum of skills in banking operations, customer relationship management, and strategic sales initiatives. Expertise in Customer Relationship Management (CRM), Finacle, enabling efficient banking operations and customer service management. Skilled in branch operations, cash management, clearing operations, customer service, account maintenance, remittance, bank guarantees, and trade finance transactions, ensuring high operational efficiency. Demonstrated success in acquiring new clients and managing financial portfolios, using strategic approaches to expand the customer base and meet specific client needs. Conducted risk assessments and surprise audits, emphasising security and risk mitigation to uphold the integrity of banking operations. Adept at analysing financial data to guide strategic decisions, financial planning, and risk management. Ensured strict adherence to regulatory requirements and compliance standards, maintaining meticulous documentation and processes. Demonstrated leadership in guiding teams towards achieving organisational goals, fostering a collaborative and motivated work environment. Skilled in identifying and solving complex problems and managing multiple priorities to ensure seamless banking service operations. Effective Team Handling to achieve corporate goals. Ensuring adherence to corporate attire policy and grooming guidelines by all staff members.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education

Work History

Branch Sales and Service Manager

The Karur Vysa Bank Ltd
Madurai
01.2023 - Current
  • To achieve Individual sales targets across different product segments
  • Identify and convert opportunities for Advances business, cross-sell and up-sell of products.
  • Manage and deepen assigned ETB portfolio customer relationships.
  • Educate and migrate the customers to Digital channels.
  • Handle day to day Branch operations.
  • Support the branch to fulfil audit and compliance requirements.
  • Authorize all the financial and non-financial transactions.
  • Resolution of customer queries within defined TAT.

Authorizer

HDFC Bank Ltd
Madurai
08.2023 - 12.2024
  • Proactively manage and enhance the financial portfolios of assigned privileged clients, demonstrating a keen ability to assess and respond to client needs effectively.
  • Spearheaded the acquisition of new clients through strategic account-opening initiatives, significantly expanding the customer base.
  • Excelled in building and maintaining robust relationships with potential customers, leveraging superior communication skills and a persuasive demeanour to meet client needs.
  • Provided expert financial advice by evaluating clients' financial situations, recommending suitable products to meet their needs, and ensuring informed decision-making.
  • Ensured the delivery of outstanding customer service and meticulous account maintenance, thereby enhancing customer satisfaction and loyalty.
  • Drove the sale of third-party products (TPP) through effective cross-selling techniques while strictly adhering to compliance and regulatory requirements.
  • Conducted surprise audits of the vault and tellers, reinforcing the bank's security and risk mitigation commitment.
  • Educated customers on product options and banking channels, empowering them to make informed financial decisions.
  • Drive Retail Assets and Retail liabilities products among team members to achieve branch targets.

Service Delivery Officer

Kotak Mahindra Bank Ltd
Madurai
10.2020 - 08.2023

Customer Service Officer

ICICI BANK LTD
Dharmapuri
11.2016 - 10.2020

Education

B.Tech - Electronics and Communication Engineering

Kalasalingam University

Skills

  • Customer relationship management (CRM)
  • Finacle
  • Flexcube
  • Branch Operations and Cash Management
  • Clearing Operations
  • Customer Service
  • Keys and Inventory Handling
  • Account Maintenance
  • Remittance and Bank Guarantee
  • Trade Finance Transactions (TFX)
  • Coordination and Management
  • Customer Relationship and Management
  • New Client Activation
  • Documentation and Compliance
  • International Trade Operations
  • Financial Analysis
  • Risk Management
  • Regulatory Compliance
  • Data Analysis
  • Customer Service Excellence
  • Strategic Sales and Marketing
  • Relationship Management
  • Communication and Persuasion
  • Leadership and Team Management
  • Problem-Solving
  • Organizational Skills

Timeline

Authorizer

HDFC Bank Ltd
08.2023 - 12.2024

Branch Sales and Service Manager

The Karur Vysa Bank Ltd
01.2023 - Current

Service Delivery Officer

Kotak Mahindra Bank Ltd
10.2020 - 08.2023

Customer Service Officer

ICICI BANK LTD
11.2016 - 10.2020

B.Tech - Electronics and Communication Engineering

Kalasalingam University
RAJA SEENIVASAN