Raja Selvam N
Sharjha
Summary
Energetic Customer care Executive with 5+ years of Experience in Customer support and services. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Executive
Al Nabooda Insurance Brokers L.L.C
Dubai
02.2024 - Current
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Conducted market research and identified potential business opportunities.
- Researched customer feedback regarding products and services offered by the organization.
- Negotiated contracts with clients for new business development initiatives.
- Participated in trade shows, conferences, and other events to promote company's products or services.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Member Experience Management
Club Mahindra Holidays and Resorts India Pvt Ltd
Chennai
12.2020 - Current
- Company Overview: Member Experience Management, Chennai, India
- Perfect execution of all member-facing processes at the branch with Zero Error
- Ensure TATs of all processes are adhered to with 95%+ compliance
- Ensure First-time right execution and thereby maximize CAPS score
- Frequent member engagements at Metros, Tier 2/3 cities through Heart to heart events, Coffee meets
- FOS visits to members' premises, etc.
- For proactive engagement and doing farming/referral sales (HFRP)
- Increase Share of member' wallet - Upgrades of memberships through servicing
- Improving Unique members holidaying with proactive holiday planning and member education
- Improve the Active Base of the Branches with a clear strategy and flawless execution
- Reduce member cancellations and retain members at the interaction level
- Meet members every month and understand the pulse of the market
- Superior quality servicing should lead to higher referrals from members
- Maximize ASF collections with Feet on street activities and member engagements
- Arrest member concerns - Dis-engagement alert system
- Maximize social media appreciation
- Work on Quality and Special Projects
- Work closely with MEM Manager to meet functional goals
- Travel to various branch offices meeting members from time to time.
- Member Experience Management, Chennai, India
Senior Relationship Manager
Club Mahindra Holidays and Resorts India Pvt Ltd
Dubai
08.2023 - 01.2024
- Company Overview: Internally Transferred to Dubai Branch Sales Team
- Closing the business leads by giving proper knowledge to the parents.
- Monitoring the team leads and staff and monitoring the daily business achievement and sale closes.
- Handling team sales targets, daily adherence, and AHT data and helping the team members in achieving the daily metric as per the company's requirement.
- Maintaining team metric data and taking personal responsibility for embedding the highest standard of ethics, including regulatory and business conduct across the company.
- Internally Transferred to Dubai Branch Sales Team
Business Development Manager
Vedantu
Chennai
03.2017 - 05.2020
- Developing the Business and creating sales.
- Interact with clients and staff to communicate and close the business.
- Acting as mentor to the parents and students.
Credit Management Team
Club Mahindra Holidays and Resorts India Pvt Ltd
Chennai
02.2013 - 02.2017
- Maintain the corporate credit policy. Recommend changes in the credit policy to senior management
- Create a credit scoring model. Manage customer credit files
- Monitor the credit granting and updating process
- Personally, visit the largest customers to establish relations
- Monitor periodic credit reviews and deductions being taken by customers
- Manage the application of late fees and the corporate financing program
Education
Bachelor of Commerce -
HIMALAYAN GARHWAL UNIVERSITY
Uttarakhand, India04.2022
Certificate of Higher Education -
E.L.M Fab Higher Secondary School
Chennai, India06.2008
S.S.L.C -
Princess Matriculation Higher Secondary School
Chennai, India06.2006
Skills
- HDCA - Honor's Diploma in Computer Application
- Type Writing Lower in English
- MS Office
- Excel
- PPT
- Troubleshooting
- Installing and configuring new software
Accomplishments
- Highest Revenue achiever overall Pan India
- Star performer 2 times in the quarter
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge, and I assure you that I will work hard for the growth of the Company.
Languages
- English, Advanced
- Tamil, Native
- Hindi, Upper intermediate
Certification
- 4635454
Timeline
Business Development Executive
Al Nabooda Insurance Brokers L.L.C
02.2024 - Current
Senior Relationship Manager
Club Mahindra Holidays and Resorts India Pvt Ltd
08.2023 - 01.2024
Member Experience Management
Club Mahindra Holidays and Resorts India Pvt Ltd
12.2020 - Current
Business Development Manager
Vedantu
03.2017 - 05.2020
Credit Management Team
Club Mahindra Holidays and Resorts India Pvt Ltd
02.2013 - 02.2017
Bachelor of Commerce -
HIMALAYAN GARHWAL UNIVERSITY
Certificate of Higher Education -
E.L.M Fab Higher Secondary School
S.S.L.C -
Princess Matriculation Higher Secondary School
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