RAJA VARMA
Kolkata
Summary
To Secure employment with a reputable company, where I can utilise my skills, my learnings, and Knowledge to the maximum.
Overview
15
15
years of professional experience
Work History
Senior Recruiter
KV HUMAN RESOURCE SERVICES PVT LTD
09.2024 - 05.2026
- Executed end-to-end recruitment for medicine delivery riders, enhancing service coverage across multiple areas.
- Oversaw job portals to streamline recruitment processes. and supported client relations for hiring requests.
- Managed payroll and compliance while maintaining accurate entry and exit records.
- Coordinated 300 bike riders across Kolkata and nearby locations to ensure timely delivery operations.
Service Delivery Lead
Apex Group of Companies
Kolkata & Bhubaneswar
01.2022 - 12.2023
- Led delivery staffing by coordinating schedules for bikers, loaders, pickers, and packers to optimise resource allocation.
- Oversaw hiring referrals by managing team of 5 recruiters and 1 business development executive to improve recruitment effectiveness.
- Developed client onboarding processes to enhance client retention and satisfaction.
Field Recruiter
Grab (Reliance)
04.2021 - 01.2022
- Recruited and deployed delivery teams for JioMart, Reliance Smart Point, and AJIO, ensuring alignment with project timelines and operational needs.
- Reported recruitment metrics to senior management, providing insights and recommending process improvements to optimise recruitment strategies.
- Coordinated onboarding and vendor management to maintain fleet suppliers performance readiness, enhancing service delivery consistency.
Field Sales Executive
Zugang Pvt Ltd
Asansol & Kolkata
12.2019 - 03.2021
- Led B2B onboarding initiatives for JioMart in Kolkata, facilitating regional expansion.
- Managed merchant onboarding for Amazon Pay, enhancing local market engagement.
- Coordinated comprehensive candidate recruitment for JioMart, Flipkart, and Delhivery in West Bengal, streamlining hiring processes.
CSA
Teleperformance India
02.2019 - 11.2019
Customer Support Executive
BPO Convergence
06.2015 - 12.2018
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Led team in Airtel Process, managing daily operations and driving team performance.
Floor Supervisor
Asansol PolyFabs Pvt Ltd
08.2011 - 04.2015
Education
Complete Higher Secondary -
West Bengal01-2011
Skills
- Recruitment onboarding
- Delivery team recruitment
- Bulk hiring
- Vendor management
- Payroll management
- Client onboarding
- Data analysis with Excel (VLOOKUP, PivotTable)
- Social media recruitment strategies
- Problem-solving capabilities
- Employee relations
- Effective communication
Language
Bengali
Hindi
English
Personal Information
Father's Name: Raghunath Varma
Custom
https://www.linkedin.com/in/rajavarma-8591a2254/
Timeline
Senior Recruiter
KV HUMAN RESOURCE SERVICES PVT LTD
09.2024 - 05.2026
Service Delivery Lead
Apex Group of Companies
01.2022 - 12.2023
Field Recruiter
Grab (Reliance)
04.2021 - 01.2022
Field Sales Executive
Zugang Pvt Ltd
12.2019 - 03.2021
CSA
Teleperformance India
02.2019 - 11.2019
Customer Support Executive
BPO Convergence
06.2015 - 12.2018
Floor Supervisor
Asansol PolyFabs Pvt Ltd
08.2011 - 04.2015