RAJA VERMA

* Achieve Sales Targets: Drive and ensure the achievement of sales targets (daily, weekly, monthly, quarterly, and annual) for the Stores.

Profitability Management: Oversee and manage the Profit & Loss (P&L) of Stores, focusing on optimizing revenue, and controlling costs.

* Shrinkage Control: Implement and monitor strategies to minimize inventory shrinkage (theft, damage, administrative errors) across the cluster.

* Sales Analysis & Strategy: Analyze sales data, market trends, and competitor activities to identify opportunities and challenges. Develop and implement sales strategies, promotional campaigns, and pricing adjustments to drive growth.

* Visual Merchandising: Oversee the implementation and consistency of visual merchandising guidelines across all stores to ensure brand image and maximize product appeal.

* Inventory Management: Monitor inventory levels, stock rotation, and product availability across the cluster. Collaborate with merchandising and supply chain teams to optimize stock.

* Training & Development: Identify training needs and facilitate ongoing training programs for Store Managers and staff in areas such as sales techniques, customer service, product knowledge, and operational procedures.

* Customer Feedback & Resolution: Monitor customer feedback, complaints, and suggestions, ensuring prompt and satisfactory resolutions.

* Customer Service Excellence: Ensure the highest levels of customer service are provided by all retail staff across the cluster, aligning with brand values and customer satisfaction standards.

• Created weekly and monthly reports to track store performance and identify potential issues.
• Analyses store performance data to identify areas of improvement and develop strategies to increase efficiency.
• Developed and implemented initiatives that increased customer satisfaction.
• Reduced store inventory shrinkage through improved stock control and security measures.
• Trained and developed a team resulting in increased job satisfaction and morale.
• Developed and maintained strong relationships with customers to ensure repeat business.
• Managed inventory control, cash control, Store opening and closing procedures.
• Reduced Overhead costs through diligent monitoring of Expenses.

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Shared product knowledge with customers while making personal recommendations.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Coached and mentored associates to achieve employee promotions.
• Taking care of all aspects of store P&L.
• Prioritized sanitation, safety and health standards in work areas.

• Supervised activities and inventory management within a 2,500-square-foot store.
• Oversaw daily operations of retail facility with a team of 14 staff members.
• Maintaining all the reports and registers to run the store as per company's SOP guidelines.
• Addressing and resolving customer queries in line with the organization's policy.
• Ensuring the Achievement of good sales revenue, customer service retail metrics and visual merchandising performance for the store.
• Documenting daily reports on sales volume, revenue inflow and stock position for the management's perusal.
• Possess strong knowledge of section merchandise and ensuring fast sales of featured products.
• Maintaining Top 20 Style report to keep the proper track.
• Tracking FC's Performance on daily basis and motivating them to achieve the set goals.
• Coordinating with Merchandisers and Stock Allocators for setting up the required stock level at the shop floor.

• Managed a team of 18 sales staff in Asia's largest store CP as Asst manager and handled business of 40 lacs at DLF saket mall as a store manager.
• Assigned daily work to the employees.
• Maintained performance and data trackers for the team.
• Prepared MIS reports for the top management's perusal and taking care of P&L.
• Ensured Achievement of good sales revenue, customer service retail metrics and visual merchandising performance for the.
• Handled all scheduling for store shifts to ensure proper staffing at all times.
• Marked clearance products with updated price tags.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Held each team member accountable for achieving brand and performance goals.

• Appointed as a Management Trainee and quickly elevated to Shift Manager after completing 3-month tenure.
• Analyses sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
• Supervised team of 25 staff, delegating tasks and managing schedules to optimize shift efficiency.
• Optimized team training and staff development.