Raja N
Commercial Manager
Chennai
Summary
Dynamic Service Delivery Manager with a proven ability to assess client needs and develop tailored solutions that drive business growth. Strategic decision-maker with over 17 years of comprehensive experience in finance and accounting, specializing in operations, process improvements, and team leadership across onshore and offshore environments.
Expertise includes End to end P2P process, forecasting, monthly profit and loss projections, and efficient billing processes while fostering exemplary client relationships. Committed to mentoring teams to achieve project milestones and enhance overall performance.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Service Delivery Manager
Cognizant Technology Solution
07.2021 - Current
- Governing end to end commercials of $50Mn deal
- Monthly forecast and revenue reconciliation
- Budgeting and monthly P&L preparation to access CP% & OM%
- Tracking all billability gap to arrest revenue leakage
- Bid vs Actual reconciliation to access Buffer
- Proactively alert executive team to additional requests influencing Customer Profitability
- Timesheet reconciliation of multiple Geo's to cover monthly revenue
- Optimized resource utilization, identifying opportunities for cost reduction
- Projecting monthly revenue and Cost % for leadership team
- Maintained up-to-date knowledge of industry trends, incorporating best practices for ongoing success
- MBR & QBR connect with client
- Monthly invoice review with customer for clarification and disputes
- Project Management
Team Manager
Cognizant Technology Solution
02.2009 - 06.2021
- Expertise in managing P2P accounting including Invoice processing, purchase orders, Payment reconciliations, handling vendor queries regarding payment, Reports and Reconciliation during month close, handling client calls and escalation emails
- Resource utilization and scheduling of end-to-end work
- Work allocation plan for ontime delivery
- Effective forward planning in terms of process delivery, people and client engagement
- QC Spoc for high dollar invoices processed to ensure 100% accuracy
- Addressing vendor question based on the invoice or any clarification regarding status of process
- Invoice Processing team
- Commercial Card & Travel & Entertainment
Web compliance auditor
Realogy – Web Compliance Audit
03.2008 - 02.2009
- Perform quality Audit of the franchise web sites to check for compliance with Client’s specifications, analyze the data and report the findings. Report exceptions encountered during the auditing. Maintained productivity logs for internal quality assurance.
Audit Assistant
P.R. CHELLAPPA
08.2006 - 03.2008
- Worked as audit assistant to maintain day books, Checking voucher entries, verifying ledgers, Preparing Trial Balance, Profit and loss account and Balance sheet for audit purpose and Individual tax return submission.
Education
Certified Accounts Payable Specialist -
Institute of Finance & Management
AP 101 & AP Pro certificated - undefined
MBA - Master of Commerce - undefined
Madras University
01.2010
B.Com - Bachelor of Commerce - undefined
Madras University
01.2007
Skills
AS400 & JD Edwards
PeopleSoft
MS Office
Accomplishments
- People Leader Award
- People Utilization Award
- Unicorn - Best Performer for the Quarter
- Phoenix Award for consistent best performance
- Wow & Opel awards for outstanding performance
Timeline
Service Delivery Manager
Cognizant Technology Solution
07.2021 - Current
Team Manager
Cognizant Technology Solution
02.2009 - 06.2021
Web compliance auditor
Realogy – Web Compliance Audit
03.2008 - 02.2009
Audit Assistant
P.R. CHELLAPPA
08.2006 - 03.2008
AP 101 & AP Pro certificated - undefined
MBA - Master of Commerce - undefined
Madras University
B.Com - Bachelor of Commerce - undefined
Madras University
Certified Accounts Payable Specialist -
Institute of Finance & Management
Personal Information
- Passport Number: S7441254
- Date of Birth: 03/12/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- ID Type: Passport
- ID Number: S7441254
Applications Used
- AS400 & JD Edwards
- PeopleSoft
- MS Office
Achievements
“People Leader Award” & “People Utilization Award”, Unicorn - Best Performer for the Quarter, Phoenix Award for consistent best performance, “Wow & Opel” awards for outstanding performance