RAJALAKSHMI B
Kerala,
Summary
Innovative and analytical professional transitioning from a customer service background to a career in coding. Leveraging strong problem-solving skills, exceptional communication abilities, and a passion for technology to excel in developing efficient and user-centric software solutions. Adept at translating customer needs into technical requirements and committed to continuous learning in the tech industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant-Assessment Service Delivery
RM Education Solutions
2021.09 - 2021.12
- Analyzed large datasets to extract valuable insights and drive informed decision-making.
- Identified the needs of customers promptly and efficiently.
Conducted data cleaning and preprocessing to remove errors, inconsistencies, and duplicate entries, ensuring high-quality data for analysis. - Assisted in developing and implementing different workflows and communication processes.
Help Desk Executive
Amrita Vishwa Vidyapeetham(Information and Communication Technology Services)
2009.10 - 2010.05
- Troubleshooted hardware and software problems and escalated complex cases when needed.
- Maintained accurate records of customer interactions in the ticketing system.
- Followed up with customers after the resolution of their issues was completed.
- Created detailed documentation for frequently asked questions.
Post Service Follow up Executive
CARS India, (Maruti Suzuki)
2004.12 - 2006.05
- Provided customer service by responding to phone, email, and in-person inquiries promptly.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Communicated new products and service information to existing customers via email campaigns.
- Gathered customer feedback and reported it to management for further action.
Education
Masters in Computer Applications - Computer Applications
Bharathidasan University For Distance Education
Tamilnadu, India.04.2008
Bachelor of Science - Physics
University of Madras
Tamilnadu,India.04.2004
Skills
- Java
- HTML
- CSS
- SQL
- Eclipse
- Git
Certification
- Programming Foundation Fundamentals - Udemy.
- HTML and CSS workshop - Udemy.
- Java - Payilagam Software Training Institute, Chennai.
- Technical Support Fundamentals - Coursera.
Expertise
Communication Skills
Team Collaboration
Leadership
Learning Skills
LANGUAGES KNOWN
- Malayalam
- Tamil
- English
Timeline
Consultant-Assessment Service Delivery
RM Education Solutions
2021.09 - 2021.12
Help Desk Executive
Amrita Vishwa Vidyapeetham(Information and Communication Technology Services)
2009.10 - 2010.05
Post Service Follow up Executive
CARS India, (Maruti Suzuki)
2004.12 - 2006.05
Masters in Computer Applications - Computer Applications
Bharathidasan University For Distance Education
Bachelor of Science - Physics
University of Madras
- Programming Foundation Fundamentals - Udemy.
- HTML and CSS workshop - Udemy.
- Java - Payilagam Software Training Institute, Chennai.
- Technical Support Fundamentals - Coursera.
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