Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and Interests
Allied Credentials
Positions Of Responsibility
Generic
Rajalaxmi Sahoo

Rajalaxmi Sahoo

Bhubaneswar

Summary

Detail-oriented professional with over three years of experience in aviation operations, customer service, and marketing/HR coordination. Expertise in documentation, stakeholder communication, reporting, and compliance, complemented by a strong background in IndiGo airport operations. Proven ability to support cross-functional teams while maintaining quality standards and ensuring seamless business operations. Eager to leverage skills and experience to enhance sales operations and coordination at IndiGo Airlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Subject Matter Expert – Airport Operations & Custo

InterGlobe Aviations Ltd. "Indigo Airlines"
05.2022 - 06.2024
  • Handled customer queries, ticketing support, and service escalations with focus on timely resolution.
  • Maintained compliance with aviation safety and security policies while ensuring smooth ground operations.
  • Acted as a liaison between operations, customer service, and other internal teams to resolve passenger issues.
  • Documented operational activities and supported reporting for management reviews.
  • Gained exposure to airline systems, policies, and compliance protocols relevant to sales operations.

Marketing & HR Intern

Aditya Birla Fashion And Retail
02.2025 - 05.2025
  • Coordinated with the sales team to track leads, prepare documentation, and ensure timely follow-ups with stakeholders.
  • Assisted the HR team with training needs analysis, employee surveys, and engagement initiatives to improve workforce performance.
  • Prepared comprehensive reports combining marketing, sales, and HR data to support management decision-making.
  • Acted as a liaison between HR, marketing, and sales teams, ensuring alignment with organizational goals and smooth interdepartmental communication .

Executive – Technical Customer Support

Tech Mahindra
10.2020 - 12.2021
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Provided customer and technical support via email & chat, maintaining high CSAT scores.
  • Coordinated with internal teams to improve response efficiency and quote turnaround time.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Education

MBA - Marketing & HR (Dual)

ICFAI Business School
Jaipur , Rajsthan
02-2026

BCA - Computer Science

Utkal University
05-2020

XII - PCM

Odisha Board
03-2017

X -

Odisha Board
04-2015

Skills

  • Sales Support & Documentation
  • Customer Service & Stakeholder Communication
  • Interdepartmental Coordination
  • MS Office (Excel, PowerPoint, Outlook)
  • Reporting & Data Analysis (Power BI, Excel)
  • Compliance & Quality Control
  • Time & Performance Management

Certification

• Airport Operations & Customer Service – DGCA, BCAS & Indigo HO

• Digital Marketing – IIM Calcutta

• HRCI – Learning & Development

• Excel Basics for Data Analysis – IBM

Languages

English
Hindi
Odia

Timeline

Marketing & HR Intern

Aditya Birla Fashion And Retail
02.2025 - 05.2025

Subject Matter Expert – Airport Operations & Custo

InterGlobe Aviations Ltd. "Indigo Airlines"
05.2022 - 06.2024

Executive – Technical Customer Support

Tech Mahindra
10.2020 - 12.2021

MBA - Marketing & HR (Dual)

ICFAI Business School

BCA - Computer Science

Utkal University

XII - PCM

Odisha Board

X -

Odisha Board

Hobbies and Interests

Travelling, Photography & Videography, Editing

Allied Credentials

Volunteered in HR conclave event organized by IBS Jaipur, Organized photo walk workshop sponsored by VIVO, India Organized as PIXEL Club Head , Volunteered in Rising Rajasthan conducted by Govt. of Rajasthan, Participated as well as volunteered in all the clubs and events organized by IBS Jaipur (Inter Department, Intra Department).

Positions Of Responsibility

  • Digital Marketing Ambassador of IBS, 2024-2026, Managing, Promoting, Photography, Videography and Creating content for different social media platforms, i.e., Instagram, LinkedIn, Facebook, etc.
  • Head - Pixel Club, 2024-2026, Build a team to cover events in and out of campus through lens is a moto of Pixels Club, the photography Club of IBS Jaipur.

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Rajalaxmi Sahoo