Rajalekshmy Mahadevan
Bengaluru
Summary
Detail-oriented Fraud Operations Specialist with over 6.5 years of cross-industry experience spanning Fintech, telecom, and lending. Expertise in fraud detection, KYC verification, operational audits, and regulatory compliance. Demonstrated success in mitigating large-scale fraud schemes, optimizing internal processes, and collaborating with engineering teams to build scalable detection and alert systems. Passionate about building secure, trustworthy platforms through proactive risk management and data-driven insights.
Overview
6
6
years of professional experience
Work History
Fraud Operations Analyst (Sr. Product Operations)
Plivo Communications Pvt Ltd
03.2022 - Current
- Led end-to-end fraud investigations and audits, proactively identifying suspicious patterns and enforcing corrective actions.
- Partnered with engineering to create automated fraud triggers, significantly improving alert accuracy and reducing manual workload.
- Conducted comprehensive account behavior monitoring and fraud-related traffic cleanup, improving platform integrity.
- Delivered analytical reports to leadership, aiding in fine-tuning of automated fraud models.
Product Operations Engineer
Plivo Communications Pvt Ltd
03.2022 - Current
- Analyzed 5,000+ SMS/day to train machine learning models for auto-categorization into spam, alerts, notifications, and promotions.
Improved classification accuracy, reducing mismatches and enhancing fraud detection capabilities.
Enabled scalable automation, minimizing manual intervention and ensuring timely, compliant message delivery.
Contributed to operational efficiency and cost savings through reliable, rule-based message filtering.
Consultant - SMS Categorization Specialist
Plivo Communications Pvt Ltd
07.2020 - 04.2021
- Analyzed 5,000+ SMS/day to train machine learning models for auto-categorization into spam, alerts, notifications, and promotions.
- Improved classification accuracy, reducing mismatches and enhancing fraud detection capabilities.
Enabled scalable automation, minimizing manual intervention and ensuring timely, compliant message delivery. - Contributed to operational efficiency and cost savings through reliable, rule-based message filtering.
KYC Specialist & Operations Executive
Datasigns Technologies Pvt Ltd (ShubhLoans)
01.2019 - 03.2020
- Executed stringent KYC/AML checks for digital lending customers.
- Developed verification SOPs and trained new hires, improving compliance and onboarding efficiency.
Education
BSc - Biotechnology
Sri Krishna Arts & Science College
01.2009
Skills
- N8N
- Internal Monitoring Systems & Stripe Identity
- SQL
- Excel
- GitHub Alerts
- Slack Integrations
- Salesforce
- Zendesk
- Jira
- Confluence
- Notion
- Slack
- MS Teams
Accomplishments
- Dismantled a cross-border fraud network (India, Kenya, Bangladesh) by identifying misuse patterns and implementing geo-controls.
- Completed a 12-year fraud audit (2013-2025), proactively offboarding risky accounts and reducing legacy exposure.
- Built real-time fraud alert mechanisms with engineering teams, minimizing response times and manual review load.
- Led fraud traffic cleanup, restoring trust with telecom carriers and improving traffic quality.
Languages
English
Hindi
Tamil
Malayalam (Fluent)
Core Competencies
● Fraud Detection & Risk Analysis
● KYC Verification & Regulatory Compliance
● Real-Time Alerts & Automation Systems
● Data Auditing & Forensic Analysis
● Cross-Functional Stakeholder Collaboration
● Operational Excellence & Process Optimization
● Excel, Google Sheets, CRM & Workflow Tools
Timeline
Fraud Operations Analyst (Sr. Product Operations)
Plivo Communications Pvt Ltd
03.2022 - Current
Product Operations Engineer
Plivo Communications Pvt Ltd
03.2022 - Current
Consultant - SMS Categorization Specialist
Plivo Communications Pvt Ltd
07.2020 - 04.2021
KYC Specialist & Operations Executive
Datasigns Technologies Pvt Ltd (ShubhLoans)
01.2019 - 03.2020
BSc - Biotechnology
Sri Krishna Arts & Science College
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