POONAM DIXIT
Hyderabad
Summary
Business Operations Analyst with experience in Oracle ERP, Salesforce CRM, Order-to-Cash operations, User acceptance Testing, defect tracking and process automation. Skilled in validating business requirements, Creating UAT scenarios, identifying defects and supporting Oracle Order Management and AIOP automation initiatives across cross-functional teams.
Overview
1
1
Certificate
12
12
years of professional experience
Work History
Business Operations Analyst
Qualcomm Technologies
Hyderabad
11.2024 - Current
- Manage 1,000+ customer orders monthly across 50+ global accounts, maintaining 99% order accuracy and 95-98% SLA/TAT compliance throughout the Order-to-Cash (O2C) lifecycle.
- Perform UAT testing and validation across Oracle Order Management and Corp Oracle environments, ensuring enhancements and business requirements are properly validated before deployment.
- Supported AIOP User Acceptance Testing (UAT) by creating and executing test scenarios, validating AI-driven order entry and automation workflows.
- Validated customer purchase orders, order attributes, pricing, scheduling, and fulfillment processes to confirm AIOP outputs met business requirements and Oracle Order Management standards.
- Identify, document, and track defects in JIRA, perform root cause analysis, and collaborate with Product Managers, Developers, and Business Analysts to improve system functionality.
- Tracked and validated bug fixes in JIRA throughout UAT lifecycle, ensuring timely resolution and system improvements.
- Automated three daily backlog and shipment reports using Microsoft Copilot, QGenie, and n8n, saving approximately 1.5 hours of manual effort per day.
Sales Operations Specialist / Senior Customer Service Associate
Dell Technologies
Hyderabad
08.2020 - 09.2024
- Supported global software sales operations and fulfillment processes, enhancing vendor onboarding, compliance reviews, and stakeholder coordination.
- Conducted UAT for Salesforce automation initiatives by validating procurement workflows, executing test scenarios, identifying defects, and driving process improvements.
- Collaborated with business and technical teams to validate system enhancements, ensuring solutions aligned with operational requirements.
- Developed operational reports and dashboards to track performance and support data-driven decision-making.
Quality Analyst
Nowfloats Technologies Private Limited
Hyderabad
01.2018 - 08.2018
- Executed software quality checks and documented defects to enhance product quality, collaborating with development teams on continuous improvements.
Quality Assurance Specialist / Customer Service Representative
HSBC Data Processing Pvt. Ltd.
Hyderabad
02.2015 - 01.2018
- Conducted quality audits and process reviews to ensure adherence to operational standards.
- Analyzed customer interactions and identified improvement opportunities to strengthen service quality.
- Resolved banking customer inquiries and account-related issues with accuracy and professionalism.
Education
Bachelor of Science - Physics
Vidyasagar University
Skills
- Oracle Order Management
- Salesforce CRM
- User Acceptance Testing (UAT)
- Test Scenario Execution
- Defect Tracking
- JIRA
- Root Cause Analysis (RCA)
- Workflow Automation
- Reporting & Analytics
- Tableau
- N8n
- Stakeholder Management
- Oracle ERP
Certification
- Software Testing Foundations: Testing Throughout the SDLC
- Oracle Order Management Cloud Order to Cash
- Oracle Fusion SCM Learning Path
Timeline
Business Operations Analyst
Qualcomm Technologies
11.2024 - Current
Sales Operations Specialist / Senior Customer Service Associate
Dell Technologies
08.2020 - 09.2024
Quality Analyst
Nowfloats Technologies Private Limited
01.2018 - 08.2018
Quality Assurance Specialist / Customer Service Representative
HSBC Data Processing Pvt. Ltd.
02.2015 - 01.2018
Bachelor of Science - Physics
Vidyasagar University