Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Awards & Recognition
Quote
Timeline
CustomerServiceRepresentative
Rajan Sharma

Rajan Sharma

PMP
Allahabad,UP

Summary

Seeking middle to senior level assignments in Project Management with a leading organization.

Overview

2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
9
9
years of professional experience

Work History

Senior Analyst

Quess Corp Limited
Noida, UP
11.2020 - Current
  • Managing and leading team members, allocating resources among team members and guiding team members during project, till final delivery.
  • Delivering and implementing project as per scheduled deadlines, providing post-implementation and maintenance support to technical support team and client.
  • Mapping client's requirements, developing & implementing change request as per SRS guidelines.
  • Monitoring overall functioning and end to end integration to ensure smooth operation among various modules.
  • Accessing customer feedback through UAT & review meetings, identifying improvement areas and implementing adequate measures to meet SRS compliance.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Managed customer relations by developing effective communications process.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Oversaw installation of software programs and hardware systems to meet user's requirements.

Senior Analyst

HCL Technologies Limited
Noida, UP
05.2017 - 10.2020
  • Configuring Oracle CC&B solution as per latest tariffs or updates provided by client.
  • Monitoring and running back-end batches to implement latest configurations or updates.
  • Doing functional testing using selenium and preparation of test cases to identify bugs.
  • Electrical Distribution system analysis and Planning with the help of CYMDIST, MiPDAP and Arc FM tools.
  • Requirements Gathering & Analysis, UAT, Client review meetings & Training, Business Process & Workflow design.
  • Configuration of Oracle Utilities Work & Asset Management Tool.
  • Energy Audit (AT&C Loss) report generation.
  • Meter data acquisition system & AMR: To validate automatic meter read data captured from various meter modems installed at Transformers or DCUs.
  • Syncing of AMR data through Batches/Service/Procedures between different modules like GIS & CCB.
  • Resolution of various application related client's issues, queries, problem tickets and application errors.

Analyst

HCL Technologies Limited
Noida, UP
05.2013 - 04.2017
  • Performed Electrical distribution system analysis and Planning with the help of MiPDAP, CYMDIST and Arc FM tools.
  • Prepared technical loss reports of the various towns with the help of actual meter data through Meter Data Acquisition System.
  • MIS Activity: Project report preparation using Oracle OUBI.
  • GIS Database insert, update, delete and configuration activities using ArcGIS 10.2 and SQL developer.
  • QA/QC: Implement and check the data validations before GIS data syncing to assure the data cleaning.

Graduate Engineer Trainee

HCL Technologies Limited
Noida, UP
12.2011 - 04.2013
  • IT Infrastructure handling at Client side, ensure data center connectivity, application installation and conducting user training & awareness sessions.
  • Troubleshooting of system and application errors, coordinating with end users for application related issues resolution.
  • Coordinating with vendors and stakeholders to discuss and implement client's requirements.
  • Application testing to insure smooth operation of application and data center connectivity.
  • GIS Survey: Consumer indexing and Electrical assets mapping of various towns under RAPDRP.
  • Achieved town Go-Live target with well-planned and solidly implemented engineering solutions.

Education

MBA - Project Management

Sikkim Manipal University - Distance Education
Gangtok
07.2011 - 07.2013

Bachelor of Technology - Electrical & Electronics Engineering

SRMCEM
Lucknow
07.2007 - 07.2011

Skills

Project Management

undefined

Accomplishments

  • 35 PDUs/Contact hours PMP Preparation Program, July 2019
  • Implementation of PLC/SCADA for the Industrial Automation, June 2010
  • Power Transformer production and assembly summer training course at Alstom T & D India Ltd, Naini, Allahabad

Certification

Project Management Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Awards & Recognition

HCL Outstanding Achievers Award (2016-17)

For continuous distinguished performance

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Analyst

Quess Corp Limited
11.2020 - Current

Project Management Professional

02-2020

Oracle Utilities Customer Care and Billing 2 Essentials

01-2020

Senior Analyst

HCL Technologies Limited
05.2017 - 10.2020

Analyst

HCL Technologies Limited
05.2013 - 04.2017

Graduate Engineer Trainee

HCL Technologies Limited
12.2011 - 04.2013

MBA - Project Management

Sikkim Manipal University - Distance Education
07.2011 - 07.2013

Bachelor of Technology - Electrical & Electronics Engineering

SRMCEM
07.2007 - 07.2011
Rajan SharmaPMP