Rajan Sharma
General Manager Operations & MIS
WEST DELHI
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
General Manager Operations & MIS
Niva Bupa Health Insurance
Gurgaon
04.2024 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
- Coordinated seamless transitions between event segments, maintaining a smooth flow and minimizing downtime for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Conducted regular audits of systems and procedures to identify areas for improvement, maintaining compliance with industry standards.
- Developed comprehensive training programs to ensure staff proficiency in MIS applications.
- Facilitated internal audits and prepared detailed reports on findings.
- Managed risk effectively through proactive identification of potential issues, contingency planning, and mitigation measures.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Sr. Manager (Operations & MIS)
Niva Bupa Health Insurance
Gurgaon
4 2021 - 03.2024
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Streamlined user support by creating a comprehensive knowledge base containing FAQs, troubleshooting articles, and best practices for using the LMS effectively.
- Improved employee training outcomes with the implementation of customized learning paths tailored to individual needs.
Manager (Training Operations & MIS)
Max Skill First
06.2017 - 03.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Sr. MIS Executive & Software Tester
Infogix International Pvt. Ltd.
04.2011 - 05.2017
MIS Executive
Adecco Services Ltd.
Noida
10.2010 - 03.2011
- Project: HP India Ltd
- / Client Sit- Barclays Shared Services
Education
IELTS -
British Council
B.Com. - undefined
Bundelkhand University
Skills
Operations Management
Strategic Planning
Talent Development
Vendor Management
Event Management
MIS and Reporting
Training and DevelopmentResource Allocation
Data Analytics
Documentation And Reporting
Reporting management
Data-driven decision-making
Logistics operations management
Team Collaboration
Personal Information
Date of Birth: 06/16/1987
Languages
English
Hindi
Punjabi
Certification
Power bi
Timeline
General Manager Operations & MIS
Niva Bupa Health Insurance
04.2024 - Current
Manager (Training Operations & MIS)
Max Skill First
06.2017 - 03.2021
Sr. MIS Executive & Software Tester
Infogix International Pvt. Ltd.
04.2011 - 05.2017
MIS Executive
Adecco Services Ltd.
10.2010 - 03.2011
Sr. Manager (Operations & MIS)
Niva Bupa Health Insurance
4 2021 - 03.2024
IELTS -
British Council
B.Com. - undefined
Bundelkhand University