Hi, I’m
RAJARAM RENGASAMY
Core Banking Consultant
KOTTIVAKKAM Chennai,TN
Summary
Branch Operations Manager managing branch-level operations, sales support, and daily compliance checks across deposits, withdrawals, and account opening. Oversees KYC documentation, ATM balancing, and cash management while guiding a 4-member team and supporting trade finance, forex, and remittance transactions. Strengthens branch performance through customer complaint resolution, account activation, and close control of high-value activity.
Overview
1
Language
4
Certifications
14
years of professional experience
Work History
HDFC BANK LTDCHENNAI
BOM
09.2019 - Current
Job overview
- Manage a team of 8 members while guiding branch operations and sales coordination across secured, unsecured assets, and TPP.
- Monitor high-value transactions from newly sourced accounts and track revenue generation and team productivity.
- Maintain branch cash balances within limits and manage ATM balancing and replenishment activities.
- Verify account-opening forms for complete KYC documentation and support current and savings account activation across the branch.
- Process trade finance, forex, and outward remittance transactions while handling inbound customer requests accurately.
- Oversee locker account opening and daily locker operations, maintaining smooth branch service and secure handling.
- Handle customer complaints, generate leads for bank products, and coordinate channel registration and bulk DD/PO issuance.
ICICI BANK LTDCHENNAI
Deputy Branch Manager
11.2012 - 09.2019
Job overview
- Monitored daily branch operations and reviewed weekly productivity and quality reports to maintain service consistency.
- Trained fresh employees and coached the team on best practices, improving readiness for high-pressure, deadline-driven work.
- Guided team of 10 members while motivating stronger execution, problem detection, and timely follow-through.
- Resolved customer queries with clear product recommendations, supporting achievement of annual TPP and mutual fund targets.
- Applied interpersonal strength and problem-solving skills to coordinate team actions in a high-pressure branch environment.
- Supported branch targets by identifying suitable banking and investment solutions for customers across liability and asset needs.
- Coordinated team productivity and quality efforts to keep multiple deliverables on track under strict deadlines.
Education
Manipal UniversityBangalore
Master of Business Administration from Banking and Finance
Syed Ammal Engineering CollegeRamanathapuram
Bachelor of Engineering from Computer Science Engineering
Rajah’s Higher Secondary SchoolSivaganga
HSC from Computer Science - Maths
Rajah’s Higher Secondary SchoolSivaganga
SSLC
Skills
Branch operations management
Account opening (KYC)
Cash deposit/withdrawal
Channel registration (Internet, Mobile, ATM etc)
Bulk DD/PO issuance
AML (Anti Money Laundering)
Audit management
Certification
AMFI Certified
Personal Information
Date of Birth: 1st April, 1989
Declaration
To the best of my knowledge, the above mentioned information is true and substantiating documents in support of the details mentioned above will be provided as and when required. Place: Chennai Date: Signature (RAJARAM.R)
Timeline
BOM
HDFC BANK LTD
09.2019 - Current
Deputy Branch Manager
ICICI BANK LTD
11.2012 - 09.2019
Rajah’s Higher Secondary School
SSLC
Rajah’s Higher Secondary School
HSC from Computer Science - Maths
Syed Ammal Engineering College
Bachelor of Engineering from Computer Science Engineering
Manipal University
Master of Business Administration from Banking and Finance