Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Work Preference
Timeline
Generic
Open To Work

Raja R. Jena

+919004184788

Summary

Dynamic IT leader with a proven track record at Reliance Retail, excelling in digital transformation and program management. Spearheaded initiatives that enhanced operational efficiency by 20%, leveraging strong vendor management and strategic IT roadmaps. Adept at driving change and fostering collaboration across teams to achieve business objectives.

Overview

15
15
years of professional experience
4
4
Certifications

Work History

DGM - Lead Strategic Technology

Reliance Retail-Jewellery & Luxury
Mumbai
09.2022 - Current
  • Spearheaded Product, program Management and Innovation for the Jewellery Division
  • Led the Omni Channel Architecture with multiple products in the Roadmap
  • Developed a Product roadmap for the next 5 years aligned with business goals
  • Conceptualized and managed CRM, lead management, appointment management, inventory planning, vendor management, mobility (consumer and in-store), learning management systems, and service management portfolios to align with strategic objectives.
  • Spearheaded implementation of digital touch points across stores, enhancing customer experience and engagement.
  • Directed creation and implementation of the Franchisee management Channel with necessary technology support.
  • Led identification and implementation of automation and digital workflows in existing business processes, transforming them into digital-native processes.
  • Partnered with multiple business teams to create automated process workflows which resulted in savings in Opex in tune of 20%

Senior IT Business Partner

Bridgestone India
Pune
10.2021 - 09.2022
  • Spearheaded IT business transformation for Supply chain and Manufacturing functions at Bridgestone India
  • Led cross-functional teams in successful IT initiative implementations, resulting in a 20% increase in operational efficiency
  • Led change management, Product management and solution discovery for integrated production and supply planning
  • Led process transformation projects across supply chain and manufacturing, driving efficiency and effectiveness
  • Developed and executed strategic IT roadmaps aligned with business goals, leading to a 15% reduction in overall IT costs over a two-year period
  • Collaborated with senior executives to identify and prioritize IT investment opportunities, resulting in a 25% improvement in customer satisfaction through the implementation of a new CRM system
  • Established analytics Center of Excellence (CoE), enhancing organizational capabilities in data-driven decision making
  • Managed vendor relationships and negotiated contracts for cost-effective solutions, saving the organization over $500,000 annually.

Global Service delivery

Unilever
Bangalore
12.2019 - 09.2021
  • Spearheaded the successful Global Transition of support vendor partners while working remotely during Covid -19 induced lockdowns which resulted in reducing the support cost 10% per annum
  • Transitioned the global support vendor partners of Unilever B2C customer care globally, known as 'Lever Care,' achieving 15% cost savings annually.
  • Conceptualised and spearheaded implementation of intelligent user self-service across markets for frequently occurring issues in ServiceNow, reducing L1 tickets by 40% and L2 support costs by 10% in the first year.
  • Proposed and implemented product enhancements for Global Lever Care, improving service delivery across multiple markets.
  • Received special appreciation of Global Go-To-Market Tech Leadership for achieving 65% increase of NPS score in Global support ticket closure in a single calendar year
  • Collaborated with global stakeholders to maintain critical cloud infrastructure and deliver applications that support business operations.
  • Worked with Global Salesforce product teams to ensure timely delivery of applications in Salesforce service cloud for Lever Care.
  • Delivered service and maintained smooth functioning of 2800+ web assets (brand websites and e-commerce websites) across 109 market clusters (countries) where Unilever has a presence.

Digital Transformation manager

Tata Chemicals
Mumbai
03.2019 - 12.2019
  • Refined enterprise architecture to prepare the system for digital readiness while managing multiple vendors from IT giants to startups.
  • Implemented cloud-based DMS for 1700 distributors, including app and chatbot-based solutions for 800+ small distributors in rural areas.
  • Executed IoT implementation in packaging plants for predictive maintenance.
  • Implemented data warehousing within the organization.
  • Delivered enterprise mobile app for market intelligence
  • Integrated e-commerce websites to streamline ordering and enhance inventory planning.
  • Implemented automated trade promotion management system for the distributor and Stockists
  • Implemented Zendesk CRM and service cloud for Consumer connect

IT Innovation Manager

Lakme Lever (Unilever Company)
Mumbai
03.2014 - 02.2019
  • Handling a team to look after SAP ERP, Saas based Salon Management (Zenoti), B2B application, e-commerce, digital, mobility, cloud infra and end user computing.
  • Analyzed the organization's short-term and long-term goals and identified suitable technologies.
  • End to End IT project management for the solution approved by senior management Leading the technology transformations and Change management and leading technology adoption across the organization
  • Led infrastructure function to implement critical hybrid infrastructure combining SaaS, private and public cloud, and on-premise solutions.
  • Ensure extension of Unilever Global end user computing support to minimise governance steps in critical end user hardware as well as entries network issues resulted in reducing 20% of infra related support tickets
  • Implemented SAP WMS module in mother depot - reduction of DoH of stock by 8 days valued at saving 3.5 million INR p.a
  • Project Lead for technology transformation - Consisting end-to-end sales cycle for an annual saving of 15 million INR and enabling annual revenue growth > 27% using Zenoti and associated ecosystem created from scratch
  • Conceptualised and implemented a digital workflow for E2E management of new salon openings - reduction of TaT for new salon openings by 45 days
  • Delivered a consumer mobility platform for a 2.2 million consumer base, a B2C consultation application for Lakmé centers, and an IoT-based B2B app for Field force employees
  • Led the massive implementation of GST in 2017 and contact center migration for brand Lakmé and Implemented India-specific taxation module the year before GST Implemented AI-powered Chatbot which interacted with consumers on their general queries related to a daily beauty regime.
  • Carried out a project on RPA to automate day-to-day processes resulting in a saving of 200 hours of man-hours per week.
  • Received annual value champion award in 2016 for outstanding contributions to projects.

Assistant IT manager

Reliance Retail
Mumbai
02.2012 - 03.2014
  • Managed technology enhancements for finance, business development, supply chain, and customer success teams, ensuring alignment with business goals
  • Collaborated with teams to deliver IT requirements for new store openings and managed IT operations for all existing stores
  • Developed IT strategy and drafted SOP for smaller format stores to streamline operations
  • Support setup for CRM 7.0 migration - zero business interruption
  • Cross-functional projects in merchandising automation and optimization of user roles in SAP
  • Implemented centralized promotion management portal for more than 400 locations Contact center setup for Reliance Digital
  • Awards and Recognition: Distinguished contribution award for two quarters in a row in 2013

Research Assistant

IIT Bombay
Mumbai
08.2011 - 01.2012
  • Collaborated with development teams at IIT Bombay and C-DAC to successfully deliver ICT projects funded by Ministry of HRD
  • Developed simulators using Java and Adobe web technologies to support project objectives
  • Circulated comprehensive project updates to stakeholders, ensuring alignment and transparency.

Education

General Management -

Annamalai University
Chennai, Tamil Nadu
03.2026

Computer Science and engineering -

Biju Patnaik University of Technology
Rourkela, Odisha
03.2026

Skills

  • Product Management
  • Program Management
  • IT Strategy
  • Digital Transformation
  • Change Management
  • IT Business Partnering
  • Vendor Management
  • Enterprise Architecture
  • Cloud Solutions
  • IoT and AI
  • Technical Acumen
  • Analytics
  • ITIL
  • MS Office
  • ERP
  • Team Management

Certification

Project Management, IIT Delhi, 2013

Personal Information

Nationality: Indian

Work Preference

Job Search Status

Open to work

Salary Range

₹45000/yr - ₹200000/yr

Timeline

DGM - Lead Strategic Technology

Reliance Retail-Jewellery & Luxury
09.2022 - Current

Senior IT Business Partner

Bridgestone India
10.2021 - 09.2022

Global Service delivery

Unilever
12.2019 - 09.2021

Digital Transformation manager

Tata Chemicals
03.2019 - 12.2019

IT Innovation Manager

Lakme Lever (Unilever Company)
03.2014 - 02.2019

Assistant IT manager

Reliance Retail
02.2012 - 03.2014

Research Assistant

IIT Bombay
08.2011 - 01.2012

General Management -

Annamalai University

Computer Science and engineering -

Biju Patnaik University of Technology
Raja R. Jena