Open To Work
Raja R. Jena
+919004184788
Summary
Dynamic IT leader with a proven track record at Reliance Retail, excelling in digital transformation and program management. Spearheaded initiatives that enhanced operational efficiency by 20%, leveraging strong vendor management and strategic IT roadmaps. Adept at driving change and fostering collaboration across teams to achieve business objectives.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
DGM - Lead Strategic Technology
Reliance Retail-Jewellery & Luxury
Mumbai
09.2022 - Current
- Spearheaded Product, program Management and Innovation for the Jewellery Division
- Led the Omni Channel Architecture with multiple products in the Roadmap
- Developed a Product roadmap for the next 5 years aligned with business goals
- Conceptualized and managed CRM, lead management, appointment management, inventory planning, vendor management, mobility (consumer and in-store), learning management systems, and service management portfolios to align with strategic objectives.
- Spearheaded implementation of digital touch points across stores, enhancing customer experience and engagement.
- Directed creation and implementation of the Franchisee management Channel with necessary technology support.
- Led identification and implementation of automation and digital workflows in existing business processes, transforming them into digital-native processes.
- Partnered with multiple business teams to create automated process workflows which resulted in savings in Opex in tune of 20%
Senior IT Business Partner
Bridgestone India
Pune
10.2021 - 09.2022
- Spearheaded IT business transformation for Supply chain and Manufacturing functions at Bridgestone India
- Led cross-functional teams in successful IT initiative implementations, resulting in a 20% increase in operational efficiency
- Led change management, Product management and solution discovery for integrated production and supply planning
- Led process transformation projects across supply chain and manufacturing, driving efficiency and effectiveness
- Developed and executed strategic IT roadmaps aligned with business goals, leading to a 15% reduction in overall IT costs over a two-year period
- Collaborated with senior executives to identify and prioritize IT investment opportunities, resulting in a 25% improvement in customer satisfaction through the implementation of a new CRM system
- Established analytics Center of Excellence (CoE), enhancing organizational capabilities in data-driven decision making
- Managed vendor relationships and negotiated contracts for cost-effective solutions, saving the organization over $500,000 annually.
Global Service delivery
Unilever
Bangalore
12.2019 - 09.2021
- Spearheaded the successful Global Transition of support vendor partners while working remotely during Covid -19 induced lockdowns which resulted in reducing the support cost 10% per annum
- Transitioned the global support vendor partners of Unilever B2C customer care globally, known as 'Lever Care,' achieving 15% cost savings annually.
- Conceptualised and spearheaded implementation of intelligent user self-service across markets for frequently occurring issues in ServiceNow, reducing L1 tickets by 40% and L2 support costs by 10% in the first year.
- Proposed and implemented product enhancements for Global Lever Care, improving service delivery across multiple markets.
- Received special appreciation of Global Go-To-Market Tech Leadership for achieving 65% increase of NPS score in Global support ticket closure in a single calendar year
- Collaborated with global stakeholders to maintain critical cloud infrastructure and deliver applications that support business operations.
- Worked with Global Salesforce product teams to ensure timely delivery of applications in Salesforce service cloud for Lever Care.
- Delivered service and maintained smooth functioning of 2800+ web assets (brand websites and e-commerce websites) across 109 market clusters (countries) where Unilever has a presence.
Digital Transformation manager
Tata Chemicals
Mumbai
03.2019 - 12.2019
- Refined enterprise architecture to prepare the system for digital readiness while managing multiple vendors from IT giants to startups.
- Implemented cloud-based DMS for 1700 distributors, including app and chatbot-based solutions for 800+ small distributors in rural areas.
- Executed IoT implementation in packaging plants for predictive maintenance.
- Implemented data warehousing within the organization.
- Delivered enterprise mobile app for market intelligence
- Integrated e-commerce websites to streamline ordering and enhance inventory planning.
- Implemented automated trade promotion management system for the distributor and Stockists
- Implemented Zendesk CRM and service cloud for Consumer connect
IT Innovation Manager
Lakme Lever (Unilever Company)
Mumbai
03.2014 - 02.2019
- Handling a team to look after SAP ERP, Saas based Salon Management (Zenoti), B2B application, e-commerce, digital, mobility, cloud infra and end user computing.
- Analyzed the organization's short-term and long-term goals and identified suitable technologies.
- End to End IT project management for the solution approved by senior management Leading the technology transformations and Change management and leading technology adoption across the organization
- Led infrastructure function to implement critical hybrid infrastructure combining SaaS, private and public cloud, and on-premise solutions.
- Ensure extension of Unilever Global end user computing support to minimise governance steps in critical end user hardware as well as entries network issues resulted in reducing 20% of infra related support tickets
- Implemented SAP WMS module in mother depot - reduction of DoH of stock by 8 days valued at saving 3.5 million INR p.a
- Project Lead for technology transformation - Consisting end-to-end sales cycle for an annual saving of 15 million INR and enabling annual revenue growth > 27% using Zenoti and associated ecosystem created from scratch
- Conceptualised and implemented a digital workflow for E2E management of new salon openings - reduction of TaT for new salon openings by 45 days
- Delivered a consumer mobility platform for a 2.2 million consumer base, a B2C consultation application for Lakmé centers, and an IoT-based B2B app for Field force employees
- Led the massive implementation of GST in 2017 and contact center migration for brand Lakmé and Implemented India-specific taxation module the year before GST Implemented AI-powered Chatbot which interacted with consumers on their general queries related to a daily beauty regime.
- Carried out a project on RPA to automate day-to-day processes resulting in a saving of 200 hours of man-hours per week.
- Received annual value champion award in 2016 for outstanding contributions to projects.
Assistant IT manager
Reliance Retail
Mumbai
02.2012 - 03.2014
- Managed technology enhancements for finance, business development, supply chain, and customer success teams, ensuring alignment with business goals
- Collaborated with teams to deliver IT requirements for new store openings and managed IT operations for all existing stores
- Developed IT strategy and drafted SOP for smaller format stores to streamline operations
- Support setup for CRM 7.0 migration - zero business interruption
- Cross-functional projects in merchandising automation and optimization of user roles in SAP
- Implemented centralized promotion management portal for more than 400 locations Contact center setup for Reliance Digital
- Awards and Recognition: Distinguished contribution award for two quarters in a row in 2013
Research Assistant
IIT Bombay
Mumbai
08.2011 - 01.2012
- Collaborated with development teams at IIT Bombay and C-DAC to successfully deliver ICT projects funded by Ministry of HRD
- Developed simulators using Java and Adobe web technologies to support project objectives
- Circulated comprehensive project updates to stakeholders, ensuring alignment and transparency.
Education
General Management -
Annamalai University
Chennai, Tamil Nadu03.2026
Computer Science and engineering -
Biju Patnaik University of Technology
Rourkela, Odisha03.2026
Skills
- Product Management
- Program Management
- IT Strategy
- Digital Transformation
- Change Management
- IT Business Partnering
- Vendor Management
- Enterprise Architecture
- Cloud Solutions
- IoT and AI
- Technical Acumen
- Analytics
- ITIL
- MS Office
- ERP
- Team Management
Certification
Project Management, IIT Delhi, 2013
Personal Information
Nationality: Indian
Work Preference
Job Search Status
Open to workSalary Range
₹45000/yr - ₹200000/yrTimeline
DGM - Lead Strategic Technology
Reliance Retail-Jewellery & Luxury
09.2022 - Current
Senior IT Business Partner
Bridgestone India
10.2021 - 09.2022
Global Service delivery
Unilever
12.2019 - 09.2021
Digital Transformation manager
Tata Chemicals
03.2019 - 12.2019
IT Innovation Manager
Lakme Lever (Unilever Company)
03.2014 - 02.2019
Assistant IT manager
Reliance Retail
02.2012 - 03.2014
Research Assistant
IIT Bombay
08.2011 - 01.2012
General Management -
Annamalai University
Computer Science and engineering -
Biju Patnaik University of Technology