Rajarshi Banerjee

• Led cross-functional teams (PUNE, HYD, KOL) for successful process improvement initiatives, resulting in streamlined operations.
• Manage both Transactional Quality and PEx for aligned portfolio comprising of Telecom, Banking, Healthcare, F&A Projects
• Create, deploy and govern the Quality Check Plan, FMEA, sampling methodologies using advance excel and power BI dashboards
• Participate in RFPs, prepare for due diligence, run various capability analysis using Minitab and MS-VISIO
• Perform Gemba for aligned projects, own and deliver QaaS during new transitions using gantt chart
• Generate ideations and drive them for closure, mentor lean projects and LCNC initiatives
• Interact with internal & external stakeholders on a daily basis to understand business needs and co-ordinate with IT team for improvement initiatives using inhouse tools
• Ensure the risks are mitigated through regular audit and checks
• Manage the QC workforce across multiple locations and manage seasonal ramps as forecasted by clients

· Joined as a Senior Manager training & transactional quality.

· Currently handling a portfolio of 1.8MN USD as a dedicated T&TQ leader within the insurance space

· Handling multi location delivery assurance and training management

· Responsible for topline profitability, EBITDA, SLA / KPI

· Engaging with cross function compliance audit

· Handling internal & external stakeholders

· Overall - Lead the T&TQ function for the aligned projects starting from ramp planning to floor handover.

· Monitored staff organization and suggested improvements to daily functionality.

· Recorded, analyzed, and distributed statistical information.

· Implemented new quality assurance and customer service standards.

· Collaborated with cross-functional teams to develop and implement process and system improvements.

· Investigated customer complaints and performed corrective actions to resolve quality issues.

· Created and maintained quality management systems to align with industry standards.

· Performed root cause analysis to identify and resolve quality issues and defects.

· Conducted risk assessments to identify and mitigate potential quality issues.

· Identify improvement opportunities, manage & drive continuous improvement projects at site level!

· Utilizing advanced transformation principles, tools and techniques, including value stream maps, visual management, facilitation, project and change management skills to support continuous improvement at site level

· Design plan for each of the initiatives along with inputs from Leadership team, and manage end-to-end implementation of the initiatives.

· Keep abreast of continuous improvement techniques and facilitate constant skill up-gradation of in-house employees.

· Helping to solve complex business issues from strategy to execution by ensuring best practice sharing.

· Participate in a wide range of projects and collaborate across multiple work streams or teams; consistently demonstrating creative thinking, individual initiative and ensure timely completion of assigned work to the team.

· Take lead on transition and ramp-up and meet/deliver on the tollgates as per SLA/KPI

· Lead the site level PE initiatives and drive value added projects for improvement.

· Handle change management and execute projects and deliver using industry identified methodologies (KAIZEN, DMAIC, DFSS etc.)

· Ensuring RCA is done for all critical errors and place preventive action for top errors (create Pareto Analysis)

· Manage attrition and BQM performance, drive continuous calibration as a master calibrator (Gauge R&R)

· Running process transformation using industry leading RPA tools and proven methodologies like Lean Six Sigma, Kaizen etc.

· Creating and owning FMEA at site level and ensuring RPNs are effectively calibrated and place a risk mitigation plan

· Scout for new Lean opportunities by doing value stream mapping for the AS-IS processes or as per client requirement.

· Lead the site level ISO audit activities and closing the non-compliance.

· Reducing penalties on Quality metrics and ensuring process profitability

· Usage of 7-QC tools and train employees on lean principles

· Responsible for the whole shared services operations, excellence, process re-engineering and profitability

· Coach and mentor process leads on various aspects of quality assurance.

· Manage the new business transitions and responsible to attain steady-state

· Manage the day-to-day activities of the shared service and handle 8 APAC clients and 30 team members (4 TLs and 1 Assistant Manager)

· Control attrition, manage SLA & KPIs as per agreement with client.

· Handle performance appraisals, one-on-ones, hire-to-retire for the team Handle change management and execute projects and deliver using industry identified methodologies (KAIZEN, DMAIC, DFSS etc.)

· Co-ordinate with multiple transition and delivery SPOCs and controllers, stakeholders and drive the projects assigned in my LOB till closure.

· Work closely with the RPA development team to ensure that the identified opportunities are assessed, and RPA tools are used as per feasibility.

· Assess End-to-End processes to identify improvement/automation opportunities and create automation/transformation roadmap.

· Look after responding to RFPs, create offering document for new business acquisitions.

· Participate in due diligence, travel to client location (Singapore, Malaysia etc.) as and when required and take part in due diligence activities.

· Responsible for bringing value added improvements for the clientele Ensure BCP and overall governance is performed, and all risks are mitigated or controlled using control chart and other associated tools Share best practices across team and other upstream-downstream verticals within the business unit

· Joined as an Assistant Manager F&A

· Transitioned R2R process from client site in Singapore, worked onsite and ensure smooth transition

· Created DFSS for a German Wealth Management client from ideation to steady-state

· Ensured smooth transition from client site to offshore delivery centre for their finance & accounting shared services function and manage process excellence, quality assurance and day-to-day operations.

· Managed 2 teams both onsite / offshore, created SOPs, DPMs etc.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Designed strategic plan for component development practices to support future projects.
• Adjusted equipment to meet different productivity levels.

· Joined as a Team Lead - GBSS operations for EMEA Region.

· Was responsible for transaction monitoring and compliance audit for potential financial frauds.

· Reconciliation and breaks analysis using Blackline tool.

· Generated comprehensive reports on portfolio performance and risk assessment.

· Researched macroeconomic, industry and company-specific data to inform investment decisions.

· Developed trading strategies to maximize returns on investments.

· Evaluated performance of existing investments and adjusted accordingly.

· Created and maintained precise and accurate models, charts and reports.

· Joined as a Team Lead in order management scope of work.

· Worked for a media publishing client, mainly managed the QA/ QC function.

· Managed process excellence and delivered a high impact Six Sigma project in this capacity.

· Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

· Trained new team members by relaying information on company procedures and safety requirements.

· Worked different stations to provide optimal coverage and meet production goals.

· Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

· Coached team members in techniques necessary to complete job tasks.

· Adjusted equipment to meet different productivity levels.

· Managed quality assurance for an online travel & tourism client based out of UK

· Did a Lean project in this capacity.

· Got ISO 9001 (QMS) certified in this role.

· Migrated the AP process from client site in Working, UK to India offshore delivery center.

· Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

· Fixed identified issues to increase productivity and boost workflows.

· Created and achieved product quality objectives and met product specifications.