Rajarshi Choudhury
Kolkata
Summary
Over 9 years of experience in CRM within the Life Science and Clinical Trial sectors, specializing in CTMS applications. Proven track record as a CRM Consultant with L2/L3 delivery responsibilities, ensuring effective project execution. Expertise in facilitating seamless transitions between clients and vendors throughout project stages, supported by strong functional and domain knowledge of CTMS processes and methodologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consultant Project Manager
Tata Consultancy Services
Kolkata
07.2023 - Current
- Created project status presentations for delivery to customers or project personnel.
- Analyzed data from customer surveys to identify areas of improvement in products and services offered by the company.
- Performed quality checks at every stage of development cycle to guarantee highest standards of output.
- Drafted project construction schedule and updated as job progressed.
- Determined project staffing needs and led resource management.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained accurate records for all activities related to the completion of a given project.
- Created team objectives and roles with specific goals outlined for each individual.
- Supervised junior staff members providing guidance throughout the duration of a project.
- Ensured compliance with organizational policies and procedures when executing projects.
Senior Associate
Cognizant Technology Solutions
Kolkata
01.2016 - 07.2023
- Actively worked in an agile software development environment snd utilized the Scrum process.
- Assumed End to End responsibility for service and operational efficiency for the healthcare applications on an outcome - based model.
- Responsible for managing information security controls through consistent, reliable, and documented processes of GxP guidelines.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Assessed code during testing stage to determine potential glitches and bugs.
- Responsible for requirement gathering & elaboration, creating user stories and assisting developer with requirement clarification.
- Responsible for planning and managing sprint, conducting sprint reviews, arranging and prioritizing requirements, backlog grooming.
- Utilizing Scrum for development operations and Kanban for support service operations.
- Assisting with Periodic System reviews, Data Integrity Assessment, User access validations as per GcP & GPvP standards.
- Conducting Impact Assessment by collaborating with vendors/SMEs for any operational or functional changes.
- Responsible for transition management from the delivery to support organization during project rollouts.
- Managing RUN operations and preparing & presenting weekly status report to stakeholders.
Education
B.E. - Computer Science & Technology
SRM University
Chennai06.2015
Skills
- Effective communication
- Agile methodology
- Project Management & Enterprise Operations: Service now
- Project Management & Enterprise Operations: JIRA
- Project Management and Enterprise Operations: ALM
- Development: Siebel/Salesforce Configuration
- Database: SQL Server
- Database: Toad Oracle
- Documentation: MS Office/MS Excel/MS Powerpoint
- Documentation: Veeva Vault content management
- Documentation: Good Documentation Practices for Clinical Trials
- User story creation
- Sprint planning
Certification
- Certified SFDC Administrator
- Certified SFDC Platform Developer 1
Hobbies and Interests
- Pencil Drawing
- Music
- Trips to Hill stations
Languages
- English, Full Professional Proficiency
- Hindi/Bengali/Assamese, Native or Bilingual Proficiency
Roles And Responsibilities
- Responsible for requirement gathering & elaboration, creating user stories and assisting developer with requirement clarification.
- Responsible for planning and managing sprint, conducting sprint reviews, arranging and prioritizing requirements, backlog grooming.
- Utilizing Scrum for development operations and Kanban for support service operations.
- Assisting with Periodic System reviews, Data Integrity Assessment, User access validations as per GcP & GPvP standards.
- Conducting Impact Assessment by collaborating with vendors/SMEs for any operational or functional changes.
- Responsible for transition management from the delivery to support organization during project rollouts.
- Managing RUN operations and preparing & presenting weekly status report to stakeholders.
Timeline
Consultant Project Manager
Tata Consultancy Services
07.2023 - Current
Senior Associate
Cognizant Technology Solutions
01.2016 - 07.2023
B.E. - Computer Science & Technology
SRM University
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