Rajasekar R
Chennai
Summary
I intend to build a career with a leading corporation in a hi-tech environment with committed and dedicated people, which will help me explore myself fully and realize my potential. Willing to work as a key player in a challenging and creative environment. Experienced in managing corporate agencies with strong leadership and strategic planning skills. Proven abilities include building cross-functional teams, developing partner relationships, and driving operational improvements. Known for delivering significant impact on revenue growth while maintaining high service standards. Consistently focus on precise execution of business strategies, ensuring organizational success.
Overview
13
13
years of professional experience
Work History
Corporate Agency Manager
HDFC LIFE
Chennai
01.2023 - Current
- Take phone calls and determine purpose of call.
- Resolve clients complaints.
- Inform clients and potential clients about the company’s services.
- Follow-up and track on clients enquiries.
- Coordinates with Technical support team in handling issues.
- Provides all Back-office support tasks like sending and receiving mails.
- Ensure purchasing the products for company requirements.
- Assist in the training of new operations staff
- Managed corporate client relationships to enhance service delivery and satisfaction.
- Developed strategic marketing plans to promote agency offerings and drive engagement.
- Oversaw contract negotiations ensuring compliance with corporate standards and policies.
- Coordinated training sessions for staff to improve skills and knowledge retention.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Facilitated team meetings to align goals and foster collaboration among departments.
- Implemented operational processes to increase efficiency and streamline workflows.
- Maintained accurate records of client interactions to support relationship management efforts.
- Analyzed client data to identify trends in customer needs and preferences.
- Created financial plans for clients and monitored their progress.
- Provided training sessions on company policies and procedures for employees.
Senior Administrative Manager
Tusk Impex Private Limited
Chennai
10.2019 - 08.2023
- Managed daily administrative operations to ensure efficient workflow and support.
- Collaborated with cross-functional teams to improve overall operational strategies and procedures.
- Organized company events, ensuring smooth execution and participant satisfaction.
- Created detailed reports on departmental activities and initiatives.
- Sourced, evaluated and negotiated contracts with vendors for services or equipment needed by the organization.
Senior Associate (Voice)
Sutherland Global Services
03.2015 - 10.2019
- Managed client relationships to ensure timely resolution of service inquiries.
- Developed process improvements to streamline operational workflows.
- Analyzed data trends to identify areas for operational enhancements.
- Provided mentorship and guidance to junior staff on best practices.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Sales Executive
k7 Computing Private Limited
05.2013 - 12.2014
- Developed and maintained client relationships to enhance customer loyalty.
- Conducted market research to identify new sales opportunities and trends.
- Delivered product presentations to prospective clients to showcase features.
Sales Executive
Tata Sky Private Limited
07.2012 - 05.2013
- Provided training and support to junior sales staff on effective techniques.
- Used cold calling and networking to sell products and services.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Education
B.Sc -
Sir Theagaraja College
01.2012
XII -
St.Peter’s Higher Sec. School
01.2008
X -
St.Peter’s Higher Sec. School
01.2006
Skills
- MS-Office
- Visual Basic
- Photo Shop (Basic)
- Hard Working
- Sincere In All Aspects
- Curious to Learn
- Easy Adaptive
- Punctual
- Client relationship management
- Strategic marketing
- Operational efficiency
- Market research
- Training and development
- Team leadership
- Customer service
Languages
- English
- Tamil
Disclaimer
I hereby declare that the above furnished informations are true to the best of my knowledge.
Academic Profiles
- B.Sc, Sir Theagaraja College, University of Madras, 05/01/12, 59%
- XII, St.Peter’s Higher Sec. School, State Board, 05/01/08, 72%
- X, St.Peter’s Higher Sec. School, State Board, 05/01/06, 57%
Personal Information
- Father's Name: Rajendran.T
- Date of Birth: 04/29/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Corporate Agency Manager
HDFC LIFE
01.2023 - Current
Senior Administrative Manager
Tusk Impex Private Limited
10.2019 - 08.2023
Senior Associate (Voice)
Sutherland Global Services
03.2015 - 10.2019
Sales Executive
k7 Computing Private Limited
05.2013 - 12.2014
Sales Executive
Tata Sky Private Limited
07.2012 - 05.2013
B.Sc -
Sir Theagaraja College
XII -
St.Peter’s Higher Sec. School
X -
St.Peter’s Higher Sec. School