Rajashekhar Burri
Hyderabad
Summary
Results-driven Salesforce professional with over 5 years of experience in designing, developing, and supporting scalable Salesforce solutions. Proficient in Apex, Lightning Web Components (LWC), Asynchronous Apex, Triggers, and REST API integrations, with a proven track record of delivering customized healthcare management systems that reduce costs and enhance efficiency. Skilled in configuring workflows, triggers, validation rules, and managed packages to optimize business processes and ensure data integrity. Experienced in performing technical support, troubleshooting complex issues, and administering Salesforce environments, including user management, security settings, and deployments via Salesforce DX (SFDX) and CLI. Adept at collaborating with cross-functional teams, conducting system analysis, and creating technical documentation to drive project success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce
07.2023 - Current
- Deliver exceptional technical support and customer service to clients utilizing Salesforce platforms.
- Diagnose and resolve complex technical issues involving Salesforce applications, including configuration, customization, and integration.
- Collaborate with cross-functional teams to ensure seamless system functionality and client satisfaction.
- Assist clients in optimizing their Salesforce environment by identifying root causes, offering solutions, and escalating critical issues as needed.
- Leverage in-depth knowledge of Salesforce products to guide users through setup, flows, and best practices.
- Document case details, maintain accurate records in CRM systems, and contribute to knowledge base articles to improve support efficiency.
- Monitor Salesforce releases, features, and certifications to provide proactive guidance and contribute to continuous improvement efforts.
Senior Salesforce Developer
United Healthcare, UHG (Optum)
11.2021 - 06.2023
- Designed and developed advanced Salesforce solutions using Apex, including Asynchronous Apex to handle large-scale data processing and optimize performance.
- Built and enhanced complex business logic with Apex Triggers to automate processes, enforce data integrity, and support custom workflows.
- Created responsive and reusable user interfaces using Lightning Web Components (LWC) to improve user experience and align with modern Salesforce standards.
- Integrated Salesforce with external systems via REST API, designing and implementing secure, efficient data exchange solutions to meet business requirements.
- Customized Salesforce applications by leveraging Asynchronous Apex and Triggers to address unique client needs and ensure scalability.
- Developed and tested REST API endpoints and consumed third-party APIs to enable seamless system interoperability and data synchronization.
- Led the planning and execution of deployments across environments using Salesforce CLI and Change Sets, ensuring smooth transitions and minimal downtime.
- Conducted in-depth code reviews, optimized LWC components and Apex code, and resolved complex technical issues to maintain high-quality standards.
Salesforce Developer
Apexon (Technosoft Global)
02.2020 - 10.2021
- Implemented a Healthcare Management Interface by integrating data from multiple systems into Salesforce, significantly reducing operational costs through streamlined access and visibility.
- Designed and developed a customized healthcare management system using Salesforce DX (SFDX), Apex, and Lightning components to meet specific industry requirements.
- Installed, configured, and customized Salesforce Managed Packages using Apex and Lightning Web Components (LWC), enhancing functionality and user experience.
- Developed and optimized Salesforce workflows, triggers, and validation rules to automate processes and ensure data integrity across the platform.
- Performed routine Salesforce administration tasks, including user management, data backups, and sandbox refreshes, to maintain system reliability and performance.
- Managed user roles, profiles, permission sets, and security settings to enforce robust data access controls and uphold system integrity.
Software Trainee
Virtusa
06.2019 - 01.2020
- Assisted in configuring Data Loader and uploading data from CSV files into Salesforce.com, ensuring data accuracy and completeness under guidance.
- Supported application performance and functionality analysis, contributing to usability improvements based on client requirements and team feedback.
- Participated in customizing Salesforce functionalities, including workflows, approval processes, roles, profiles, security controls, and data management, as part of hands-on training.
- Helped configure and customize Salesforce objects, fields, page layouts, and record types to enhance user experience and streamline business processes with oversight from senior developers.
- Contributed to creating and maintaining workflow rules, approval processes, and Process Builder flows to automate business processes, following established guidelines and best practices.
Education
B.Tech - Information Technology
Kakatiya Institute of Technology And Science
Warangal, India05-2013
Skills
- Lightning Web Components (LWC)
- REST API
- Apex, Asynchronous Apex, Triggers
- SOSL and SOQL
- Flows, Process builder
- Visual Studio Code
- Salesforce CLI
- Agile
- Jira
- GitHub
- Managed, Unmanaged packages
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Service Cloud Consultant
Timeline
Technical Support Engineer
Salesforce
07.2023 - Current
Senior Salesforce Developer
United Healthcare, UHG (Optum)
11.2021 - 06.2023
Salesforce Developer
Apexon (Technosoft Global)
02.2020 - 10.2021
Software Trainee
Virtusa
06.2019 - 01.2020
B.Tech - Information Technology
Kakatiya Institute of Technology And Science
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