RAJASREE R R

Key Responsibilities

• Research and maintain the client's (KPMG CANADA) customer database with up-to-date information
• Key point of contact for KPMG Law records
• Deals with creating new clients for KPMG through the interaction interface and IBS.
• Helping KPMG to gather more business by maintaining contacts with several people
• Analyze findings and produce good quality, clear and concise business process review reports.
• Understanding client requirements and finding best possible solution.
• Preparing reports and presentations for client review.
• Solving queries that are not process related.
• Provide training to existing and new resources.
• Ensure that the quality assurance engagements are fulfilled and the reviews are carried out in accordance with performance standards

9.8 Years of experience in Defined Contribution Domain-US Retirement services -401(K) Plan as Benefit Administration Services Analyst III

Key Responsibilities

• Part of RKS Payroll / 401(K) Plan Administration Team
• Handling both Inbound and Outbound Payroll (Weekly/Biweekly/Monthly/Quarterly Payrolls)
• Plan administration process including Beneficiary/QDRO Fund Transfer
• Loan Repayment/Prepayment process
• Complete ad-hoc requests from the client,Replying to the queries with minimum response time
• Daily/Monthly/Quarterly and Yearly Reconciliation spreadsheet preparation through researching and analyzing both RKS & Trust reports from various US Clients.
• Working with onshore Partners and completing all the assigned task within the TAT
• Process training given to new members
• Quality checking and feedback giving
• Tools Used : IBM Mainframe , KLG (Kwasha Lipton Group) , Recon Plus

Inbound Callcentre for Vodafone.Taking normal as well as escalated calls from other executives and resolving customer queries also attain customer satisfaction.