Netflix & chill
Rajat
Customer Support Representative
New Delhi
Summary
Experienced in generating new leads and retaining existing customers. Possess skills to effectively navigate negotiations and address customer concerns. Maintain a calm demeanor and act swiftly to resolve conflicts. Dedicated to providing exceptional service and building strong relationships with a focus on customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Support Representative, Operations
Concentrix Daksh Service India Private Limited
08.2023 - 08.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Reservation Executive
Apple Tours
10.2021 - 06.2023
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
Education
B.Com Programme -
School Of Open Learning, Delhi University
07.2023
Intermediate -
Vir Chandra Singh Garhwali Govt. Sarvodaya Boys Sr. Secondary School
05.2019
Matriculation -
Poorna Prajna Public School
05.2017
Skills
- Active Learning
- Empathy
- Problem Solving
- Communication
Certification
Advanced Diploma In Computer Application, 06/01/21, 06/01/22
Personal Information
- Marital Status: Single
- Religion: Hindu
Interests
Travel
Reading books
Listening Music
Timeline
Customer Support Representative, Operations
Concentrix Daksh Service India Private Limited
08.2023 - 08.2024
Reservation Executive
Apple Tours
10.2021 - 06.2023
B.Com Programme -
School Of Open Learning, Delhi University
Intermediate -
Vir Chandra Singh Garhwali Govt. Sarvodaya Boys Sr. Secondary School
Matriculation -
Poorna Prajna Public School
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