Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Interests
Timeline
Generic

Rajat

Customer Support Representative
New Delhi

Summary

Experienced in generating new leads and retaining existing customers. Possess skills to effectively navigate negotiations and address customer concerns. Maintain a calm demeanor and act swiftly to resolve conflicts. Dedicated to providing exceptional service and building strong relationships with a focus on customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification
1
1
Language

Work History

Reservation Executive

Apple Tours
12.2024 - 06.2025
  • Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
  • Increased customer satisfaction by efficiently managing reservation inquiries and bookings.

Customer Support Representative, Operations

Concentrix Daksh Service India Private Limited
08.2023 - 08.2024
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

B.Com Programme -

School Of Open Learning, Delhi University
07.2023

Intermediate -

Vir Chandra Singh Garhwali Govt. Sarvodaya Boys Sr. Secondary School
05.2019

Matriculation -

Poorna Prajna Public School
05.2017

Skills

Active Learning

Empathy

Problem Solving

Communication

Certification

Advanced Diploma In Computer Application, 06/01/21, 06/01/22

Personal Information

  • Marital Status: Single
  • Religion: Hindu

Interests

Netflix & chill

Travel

Reading books

Listening Music

Timeline

Reservation Executive

Apple Tours
12.2024 - 06.2025

Customer Support Representative, Operations

Concentrix Daksh Service India Private Limited
08.2023 - 08.2024

B.Com Programme -

School Of Open Learning, Delhi University

Intermediate -

Vir Chandra Singh Garhwali Govt. Sarvodaya Boys Sr. Secondary School

Matriculation -

Poorna Prajna Public School
Rajat Customer Support Representative