RAJAT
Kangra
Summary
Results-driven Senior Quality Analyst with a proven track record at Knack RCM Pvt. Ltd. in enhancing quality assurance processes and driving strategic improvements. Skilled in performance analysis and training development, I excel in claim resolution and revenue cycle management, consistently delivering exceptional outcomes through effective communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Senior Quality Analyst
Knack RCM Pvt. Ltd.
08.2023 - Current
- Developed and updated quality assurance procedure documentation to support operational standards.
- Analyzed existing performance metrics, recommending strategic enhancements to improve work quality.
Senior AR Follow-Up Analyst
Pacific an Access healthcare Pvt. Ltd.
05.2022 - 08.2023
- Solving claims queries of customers throughout client’s Applications/Web Portals and over phone calls.
- Handling denials, billings both and Appeals
AR Follow-Up Analyst
R1 RCM Global Pvt. Ltd.
01.2021 - 05.2022
- Solving claims queries of customers throughout client’s Applications and over phone calls.
- Handling denials and billings both.
- Well known of RCM cycle.
Customer Case Associate
NTT DATA Global Delivery Services Pvt. Ltd.
12.2018 - 01.2020
- Solving queries of customers through emails and over phone calls.
- Trained in multitasks i.e. Images, Taxes and Alerts.
- Trained in Adobe Experience Manager and GDS.
Education
PGDCA -
DR. C.V. Raman University
01.2018
B.A. -
Himachal Pradesh University
Shimla01.2016
Intermediate - Commerce
Himachal Pradesh Board
Dharamshala01.2011
High School -
Himachal Pradesh Board
Dharamshala01.2009
Skills
- Quality assurance
- Process improvement
- Training development
- Performance analysis
- Procedure documentation
- Strategic recommendations
- Claim resolution
- Revenue cycle management
Languages
English, Hindi, Punjabi
Hobbies and Interests
Social Networking and Internet Surfing., Sharing Knowledge and Skills, Trekking.
Disclaimer
The above given information is correct to the best of my knowledge.
Executive Summary:
- Strong ability to analyze data and providing meaningful information on the basis of available data.
- Self-motivated, capable of setting up useful priorities and take decisions and apply them to meet up deadlines.
- An effective team player with proven abilities to analyses & interpret unique problems
Personal Dossier
- Date of Birth: July, 31st 1994
- Father’s Name: Late Shri Prem Raj
- Sex: Male
- Nationality: Indian
- Marital Status: Married
- Languages Known: English, Hindi, Punjabi
- Present Address: V.P.O Surarwan, Tehsil-Indora, District Kangra, Himachal Pradesh - 176401
- Permanent Address: V.P.O. Surarwan, Tehsil Indora, District Kangra, H.P. 176401
Timeline
Senior Quality Analyst
Knack RCM Pvt. Ltd.
08.2023 - Current
Senior AR Follow-Up Analyst
Pacific an Access healthcare Pvt. Ltd.
05.2022 - 08.2023
AR Follow-Up Analyst
R1 RCM Global Pvt. Ltd.
01.2021 - 05.2022
Customer Case Associate
NTT DATA Global Delivery Services Pvt. Ltd.
12.2018 - 01.2020
PGDCA -
DR. C.V. Raman University
B.A. -
Himachal Pradesh University
Intermediate - Commerce
Himachal Pradesh Board
High School -
Himachal Pradesh Board
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