Rajat Arora
Application Owner- IT Operations
Pune,Maharashtra
Summary
Knowledgeable Production Team Lead well-versed in planning and overseeing IT operations. Successful motivator and manager with 12-year record of achievement in Telecom domain with client side exposure in Europe.
Overview
16
16
years of professional experience
Work History
Tech Lead
Tech Mahindra
Pune, Maharashtra
11.2016 - Current
- Application owner for telecom provisioning applications of Orange Belgium.
- Deputed to onshore during the transformation phase of application platforms from WebMethods to TIBCO.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Maintained accurate records of all malfunctions, installations, and service calls according to ITIL guidelines.
- Managed team performance by training, mentoring, disciplining and motivating 12 employees.
- Validated adherence to best practices, quality standards and customer specifications.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- In short span of two years, awarded multiple awards and customer appreciations. Rated top performer for both appraisal cycles during my tenure.
Technology Analyst
Infosys Limited
Pune, Maharashtra
04.2008 - 11.2016
- Started as a trainee and progressed up to the role of technology analyst working over multiple customer support projects for reputed customers like Bank of America, British Telecom and Proximus Belgium.
- Honed my technical and people skills in technologies like Java, UNIX, PL/SQL, Sikuli. Involved in Incident, Problem and Service Management
- Won multiple accolades during my tenure.
Education
Bachelors of Engineering - Electronics And Communications Engineering
Rajasthan Institute Of Engineering And Technology
Jaipur Aug 2003 - Aug 2007
Skills
UNIX
Tools
Incident Management- HP Service Manager, ICOW, Peoplesoft
Defect/Problem Management- HP Quality Centre, JIRA
Change Management- Opium
Technical- WebMethod 5.0, TIBCO Designer 5.11, Oracle 9i,BSCS,Sikuli
Timeline
Tech Lead
Tech Mahindra
11.2016 - Current
Technology Analyst
Infosys Limited
04.2008 - 11.2016
Bachelors of Engineering - Electronics And Communications Engineering
Rajasthan Institute Of Engineering And Technology
Aug 2003 - Aug 2007