Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Rajat Arora

Application Owner- IT Operations
Pune,Maharashtra

Summary

Knowledgeable Production Team Lead well-versed in planning and overseeing IT operations. Successful motivator and manager with 12-year record of achievement in Telecom domain with client side exposure in Europe.

Overview

16
16
years of professional experience

Work History

Tech Lead

Tech Mahindra
Pune, Maharashtra
11.2016 - Current
  • Application owner for telecom provisioning applications of Orange Belgium.
  • Deputed to onshore during the transformation phase of application platforms from WebMethods to TIBCO.
  • Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
  • Maintained accurate records of all malfunctions, installations, and service calls according to ITIL guidelines.
  • Managed team performance by training, mentoring, disciplining and motivating 12 employees.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • In short span of two years, awarded multiple awards and customer appreciations. Rated top performer for both appraisal cycles during my tenure.

Technology Analyst

Infosys Limited
Pune, Maharashtra
04.2008 - 11.2016
  • Started as a trainee and progressed up to the role of technology analyst working over multiple customer support projects for reputed customers like Bank of America, British Telecom and Proximus Belgium.
  • Honed my technical and people skills in technologies like Java, UNIX, PL/SQL, Sikuli. Involved in Incident, Problem and Service Management
  • Won multiple accolades during my tenure.

Education

Bachelors of Engineering - Electronics And Communications Engineering

Rajasthan Institute Of Engineering And Technology
Jaipur
Aug 2003 - Aug 2007

Skills

    UNIX

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Tools

Incident Management- HP Service Manager, ICOW, Peoplesoft

Defect/Problem Management- HP Quality Centre, JIRA
Change Management- Opium

Technical- WebMethod 5.0, TIBCO Designer 5.11, Oracle 9i,BSCS,Sikuli

Timeline

Tech Lead

Tech Mahindra
11.2016 - Current

Technology Analyst

Infosys Limited
04.2008 - 11.2016

Bachelors of Engineering - Electronics And Communications Engineering

Rajasthan Institute Of Engineering And Technology
Aug 2003 - Aug 2007

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Rajat AroraApplication Owner- IT Operations