Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rajat Arora

Jalandhar

Summary

Experienced in managing daily operations, including appointment scheduling and meeting coordination, while developing and maintaining strong client relationships to enhance satisfaction and loyalty. Demonstrated ability to maintain accurate records of client interactions within CRM systems, ensuring effective communication and follow-up. Collaborated with internal teams to devise strategies aimed at increasing customer engagement and retention, while identifying customer needs and providing tailored solutions. Proven skills in client relationship management, customer needs assessment, and sales strategy development contribute to a comprehensive understanding of the role of a Relationship Manager.

Overview

7
7
years of professional experience
2030
2030
years of post-secondary education

Work History

Relationship Manager

Hdfc Bank Ltd
Jalandhar
03.2023 - Current
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Developed strategies to attract new customers while retaining existing ones.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.

Relationship Manager

Dcb Bank Ltd
Jalandhar
10.2019 - Current

Relationship Manager

Axis Bank Ltd
Jalandhar
04.2021 - 02.2023
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Developed strategies to attract new customers while retaining existing ones.

Relationship Manager

Au Small Finance Bank
Jalandhar
10.2020 - 04.2021
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.

Executive

Capital small Finance Bank
Jalandhar
10.2018 - 09.2019

Education

DSSD Sr Sec School
Jalandhar

MBA - Commerce

St Soilder Management & Technical Institute
Jalandhar
06.2017 - 11.2018

B.Com(Professional) - Commerce

Punjab School of Engineering
Jalandhar
05.2012 - 06.2015

Skills

  • Client relationship management
  • Customer needs assessment
  • Sales strategy development
  • Time management

Languages

English
First Language
English
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Punjabi
Beginner (A1)
A1

Timeline

Relationship Manager

Hdfc Bank Ltd
03.2023 - Current

Relationship Manager

Axis Bank Ltd
04.2021 - 02.2023

Relationship Manager

Au Small Finance Bank
10.2020 - 04.2021

Relationship Manager

Dcb Bank Ltd
10.2019 - Current

Executive

Capital small Finance Bank
10.2018 - 09.2019

MBA - Commerce

St Soilder Management & Technical Institute
06.2017 - 11.2018

B.Com(Professional) - Commerce

Punjab School of Engineering
05.2012 - 06.2015

DSSD Sr Sec School
Rajat Arora