Rajat Bharadwaj
NOIDA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Officer Support, Marketing
Samsung India Electronics Limited
Gurgaon
02.2023 - Current
- Took charge of managing and maximizing the marketing budget for Samsung's enterprise team.
- Managed department's marketing plans and budget to maximize results.
- Identified areas for potential savings or problems with overspending through accurate budget analysis.
- Utilized forecasting techniques for accurate prediction of future expenses and outcomes.
- Managed the issuance of plan proposals to finance team and purchase orders to the vendors.
- Spearheaded collaboration efforts with senior management to design and implement strategic plans in line with organizational objectives, while adhering to budget requirements.
- Implemented effective budgeting practices throughout the department through collaboration with internal stakeholders across multiple verticals.
- Responsible for documenting major successes in department and creating compelling case studies for B2B website.
- Developed, implemented, and distributed quarterly Newsletter for partners and management.
- Managed the process of developing catalogs, brochures, and leaflets to showcase new products.
Relationship Manager
Indiamart Intermesh Ltd
NOIDA
11.2022 - 02.2023
- Consistently provided high level of expertise to new and existing clients, fostering long-term relationships.
- Effectively renewed yearly packages to ensure continued business on Indiamart platform
- Demonstrated a strong track record of surpassing both monthly revenue based and number based targets, effectively utilizing upsell and renewal tactics.
- Implemented strategies resulting in an effective reduction of the client churn rate from 40% to 15%.
- Demonstrated strong leadership skills by successfully leading a team of new employees to meet or surpass their targets.
- Maintained regular communication with clients to understand their needs, assess their usage of current products, and introduce new product offerings.
- Provided clients with education on available technological tools for achieving personal financial goals.
Associate Manager, Client Servicing & Success
Graphy (Formerly SPAYEE Labs)
Bengaluru, INDIA
01.2021 - 09.2022
- Led process improvement and problem-solving efforts to establish customer support team's standard procedures and escalation policy.
- Delivered customer onboarding and training for seamless product adoption.
- Achieved improved account penetration by executing strategic planning initiatives.
- Efficiently resolved client concerns by offering technical troubleshooting and problem-solving assistance.
- Oversaw and directed the execution of technical integration, systems engineering program management, and customer support activities.
- Successfully enhanced client satisfaction and revitalized customer relations, resulting in increased business growth.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Worked closely with marketing team to create content that educates customers about our services.
Assistant Manager, Client Servicing & Success
IndiaMart Intermesh Ltd
NOIDA, INDIA
11.2017 - 06.2020
- Resolved unique and recurring complaints, enhancing operations and promoting loyalty.
- Boosted sales revenue by promoting and educating customers on complementary products and promotions.
- Monitored metrics and developed actionable insights to enhance efficiency and performance.
- Managed client retention, optimized per client revenue, and facilitated renewals with a team.
- Monitored work in process, customer complaints, and accounts receivables.
- Identified opportunities and problem areas, created action plans to achieve sales goals.
- Developed pricing strategies to maximize profits while remaining competitive.
- Established and maintained relationships with key clients to grow customer base.
Business Development Manager
Beauty Essentials
Bengaluru , INDIA
12.2016 - 05.2017
- Headed Karnataka and Telangana state for the company, successfully placing the product in a new market.
- Conducted bi-monthly mass training sessions, providing hands-on experience with the product to salon owners and hair technicians.
- Managed existing clients line stand alone and corporate salons across the territory.
- Built strong relationships with key decision-makers in customer organizations to drive company's offers and loyalty.
- Negotiated and finalized long-term contracts with prospective clients in designated region.
- Utilized various means of communication including phone calls, emails, and direct conversations to connect with prospective clients.
- Engaged with existing customers to drive higher sales of products and services.
- Conducted research to identify untapped markets and target areas.
- Attending numerous trade shows and conferences to expand professional network with potential clients.
Education
B.com (Hons.) -
IFTM University
2015
10+2 -
CBSE Board
2012
10th -
CBSEBoard
2009
Skills
- Department Oversight
- Budgeting and finance
- Promotional Materials Development
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Advance Microsoft Excel
- Monthly Reporting
Timeline
Officer Support, Marketing
Samsung India Electronics Limited
02.2023 - Current
Relationship Manager
Indiamart Intermesh Ltd
11.2022 - 02.2023
Associate Manager, Client Servicing & Success
Graphy (Formerly SPAYEE Labs)
01.2021 - 09.2022
Assistant Manager, Client Servicing & Success
IndiaMart Intermesh Ltd
11.2017 - 06.2020
Business Development Manager
Beauty Essentials
12.2016 - 05.2017
B.com (Hons.) -
IFTM University
10+2 -
CBSE Board
10th -
CBSEBoard
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