Rajat Hooda
Noida,UP
Summary
- Qualified IT Professional with 3+years of total experience including 2.5+ years of experience as a ServiceNow Developer and Administrator.
- Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision.
- A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software Release and experienced Software Developer in ServiceNow .
- Attention to detail and complex problem solving abilities from operational and technical perspective.
- Ability to work independently and as part of a group.
- Aptitude for learning and rapidly mastering new applications and technology.
- Excellent analytical skills with proficiency in debugging and problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator/Developer
Inmorphis Services Pvt. Ltd.
01.2022 - Current
- Responsible for day to day management within the platform .
- Played an important role for Translation of the instance for 34 Countries ; provided training , managed the Update Sets, Organized UAT and pushing it to the Production instance.
- Enhancements and Development in Incident Management, Request Management and Service Catalog Management .
- Experience Developing ServiceNow applications from Business requirements and Technical design documents.
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
- Core competency areas include IT Service Management using ServiceNow Tool.
- Expertise on creation of workflows for Service Catalog items in ServiceNow.
- Functional knowledge and implementation experience of ITSM frameworks.
- Managed intake and requirements gathering for corporate wide ServiceNow instance.
- Good knowledge of CMDB and Asset Management Services: Business Services, Service Offerings and Configuration item relationships.
- Understanding of IT service management (ITSM) and the ITIL business process.
- Maintain Service level agreement (SLA) and monitor an SLA Workflow.
- Expertise from Calgary through Helsinki Versions.
- Created Knowledge articles to document the steps in creating the catalog item.
- Built ServiceNow forms from scratch along with advance customizations at the level of UI Macros/UI pages as per the complex requirements.
- Created countless Business Rules using the GlideRecord operations
- Created Catalog client scripts and UI policies to make client side changes.
- Created the UI pages to use them in Catalog items, Implemented using UI scripts.
- Created Knowledge articles to document the steps in creating the catalog items.
- Wrote code for database applications.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
Education
B.Tech - Electronics and Communication
Inderprastha Engineering College
Ghaziabad, Uttar Pradesh06.2019
Skills
Service Now
SDLC, Waterfall, Agile, Scrum
SLA Configuration
Client Scripts
UI Policies
UI Actions
Business Rules
Script Include
UI Pages
Data Policies
Notifications and Email Scripts
Reports and Dashboards
Transform maps
Access Control Lists
Application testing
End-User Training
Problem-Solving
Effective Communication
JavaScript, HTML, CSS
Certification
- Certified ServiceNow Administrator
- Certified in ITIL Foundations
Timeline
ServiceNow Administrator/Developer
Inmorphis Services Pvt. Ltd.
01.2022 - Current
B.Tech - Electronics and Communication
Inderprastha Engineering College
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