Summary
Overview
Work History
Education
Skills
Certification
Timeline
EXECUTIVE BUSINESS IMPACT
Generic

RAJAT KUMAR JAIN

AFTERSALES BUSINESS & WORKSHOP OPERATIONS LEADER
Agra,UP

Summary

Results-driven Aftersales Leader with 8+ years of progressive experience across Workshop Operations, Spare Parts Management, Warranty Administration, Insurance Claims, and Team Development within the Royal Enfield dealership network. Proven record of delivering measurable revenue growth, improving technician productivity, optimizing inventory working capital, and enhancing customer retention performance.

Overview

2026
2026
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Workshop Manager

Agra Royals (Unit II)
03.2018 - 12.2022
  • Managed manpower planning, workflow efficiency, and CSI improvement.
  • Strengthened customer retention and reduced repeat repair cases.
  • Reduced warranty rejection through improved documentation and validation

Spare Parts & Warranty Incharge

Royal Enfield Service Centre
  • Reduced inventory working capital from 50 Lacs to 40 Lacs.
  • Reduced dead stock from 15 Lacs to 10 Lacs via ageing control strategy.
  • Supervised warranty claim documentation and OEM audit compliance.

Spare Parts Manager

Royal Enfield Service Centre
  • Managed forecasting, procurement, stock audits, and warehouse efficiency.
  • Improved inventory turnover and minimized non-moving stock.

On-Job Trainer – SME, CRE & Parts Manager

Royal Enfield Service Centre
  • Delivered technical and soft skills Training programs for all manpowers.
  • Developed productivity improvement plans for workshop & parts teams.

Workshop Manager

Agra Royals
12.2022 - Current
  • Lead full workshop P&L; operations and manage technician & bay productivity.
  • Increased paid job card conversion through structured ConsultantTraining.
  • Reduced warranty rejection via process Adhered and documentation accuracy.
  • Managed end-to-end accidental insurance claim lifecycle.

Education

M.Sc. - Computer Science

Dr. B. R. Ambedkar University
Agra
01.2023

B.Sc. - Computer Science

Dr. B. R. Ambedkar University
Agra
01.2021

Skills

Workshop organization

Scheduling and planning

Maintenance management

Equipment troubleshooting

Health and safety

Repairs proficiency

Workshop supervision

Time management

Decision-making

Teamwork and collaboration

Certification

Technical Training – Royal Enfield Training Center, Faridabad

Timeline

Workshop Manager

Agra Royals
12.2022 - Current

Workshop Manager

Agra Royals (Unit II)
03.2018 - 12.2022

B.Sc. - Computer Science

Dr. B. R. Ambedkar University

Spare Parts & Warranty Incharge

Royal Enfield Service Centre

Spare Parts Manager

Royal Enfield Service Centre

On-Job Trainer – SME, CRE & Parts Manager

Royal Enfield Service Centre

M.Sc. - Computer Science

Dr. B. R. Ambedkar University

EXECUTIVE BUSINESS IMPACT

  • Increased Paid Job Card Conversion by 28%
  • Reduced Warranty Rejection Rate by 35%
  • Improved Inventory Working Capital from 50 Lacs to 40 Lacs
  • Reduced Dead Stock from 25 Lacs to 15 Lacs
  • Zonal Winner – Royal Enfield Circle Contest
  • Best CX & Customer Retention Award Winner
RAJAT KUMAR JAINAFTERSALES BUSINESS & WORKSHOP OPERATIONS LEADER