RAJAT MALIK
Summary
Seasoned ServiceNow Solution Architect with over 13 years of experience driving enterprise digital transformation through workflow automation, integration design, and platform strategy. Proven success in leading ServiceNow implementations across ITSM, CSM, HAM, ITAM, and ITOM, while consulting cross-functional teams and C-level stakeholders. Adept at providing solutions, pre-sales support, and aligning technology with business objectives to deliver measurable value. Focused on delivering robust, scalable, and future-ready ServiceNow platform architectures.
Overview
13
13
years of professional experience
Work History
Solution Architect
Huron Consulting Group
10.2024 - Current
- Designed and implemented solutions across ITSM, CSM, and HAM modules, focusing on scalability and operational excellence.
- Consulted with senior leadership to define platform strategy and governance frameworks.
- Led pre-sales workshops, estimated implementation efforts, and advised clients on transformation roadmaps.
- Directed multi-domain ServiceNow integrations, enabling seamless data exchange and operational harmony.
- Mentored junior architects and coordinated with global delivery teams to ensure project success.
Solution Architect
Genpact India Pvt. Ltd.
04.2019 - 10.2024
- Delivered large-scale enterprise implementations across ITSM and ITAM, significantly improving service quality and operational efficiency.
- Advised clients on platform adoption strategy and digital process reengineering.
- Customized workflows, created client-specific UI policies, and implemented governance models.
- Managed relationships with senior stakeholders, aligning ServiceNow capabilities with business needs.
- Conducted post-deployment reviews and introduced continuous improvement practices.
Junior Solution Specialist
Enhanced Software Solutions Pvt. Ltd.
07.2012 - 04.2019
- Developed modules across Incident, Problem, Change, SLA, SRM, ITOM, and CMDB within ServiceNow.
- Created client scripts, UI policies, Flow Designer workflows, and scheduled jobs for end-to-end solutions.
- Led a 50+ member delivery team and coordinated BAU operations for multiple clients.
- Delivered technical solutions that improved MTTR and customer satisfaction.
Education
MBA - Global Strategy
Deakin University
Australia06.2024
PGPM - Management
IMT Ghaziabad
02.2023
B.E. - Computer Science
Pune University
Smt. Kashibai Navale College Of Engineering05-2012
Skills
- ServiceNow Workflow Solutions (ITSM, ITAM, ITOM, CSM, HAM)
- Solution & Enterprise Architecture
- Stakeholder Engagement (CXO Level)
- Platform Governance & Best Practices
- Integration Architecture (3rd Party & Legacy Systems)
- Agile & ITIL-based Delivery
- Mentoring & Enablement of Delivery Teams
- Process Optimization & Automation
- Strategic Roadmapping
Leadership Highlights
- Regularly interfaced with CXOs and VPs to define implementation roadmaps and governance models.
- Championed the mentorship of cross-functional ServiceNow delivery teams and partners.
- Promoted continuous improvement and best practices in delivery methodologies across multiple engagements.
Timeline
Solution Architect
Huron Consulting Group
10.2024 - Current
Solution Architect
Genpact India Pvt. Ltd.
04.2019 - 10.2024
Junior Solution Specialist
Enhanced Software Solutions Pvt. Ltd.
07.2012 - 04.2019
MBA - Global Strategy
Deakin University
PGPM - Management
IMT Ghaziabad
B.E. - Computer Science
Pune University
Similar Profiles
Nelaturi TilakNelaturi Tilak
Security Engineer at Huron Eurasia India Private Limited [HURON CONSULTING GROUP]Security Engineer at Huron Eurasia India Private Limited [HURON CONSULTING GROUP]
Olivia TartanOlivia Tartan
Assistant VP of HR at Huron Consulting Group (Professional services Consulting firm)Assistant VP of HR at Huron Consulting Group (Professional services Consulting firm)
Pesara Rajkumar ReddyPesara Rajkumar Reddy
Principal Consultant -IICS/CDI, CAI,B2B) Developer at Huron Consulting GroupPrincipal Consultant -IICS/CDI, CAI,B2B) Developer at Huron Consulting Group
TRINETRA M. ETRINETRA M. E
Principal Consultant at Huron Consulting GroupPrincipal Consultant at Huron Consulting Group
Aswani Kumar AnumulaAswani Kumar Anumula
Sr.SAP Solution Architect/Sr.SAP Data & Analytics Solution Architect/Senior Project Manager, Client Services at Sierra Digital IncSr.SAP Solution Architect/Sr.SAP Data & Analytics Solution Architect/Senior Project Manager, Client Services at Sierra Digital Inc