Rajat Mishra
Udaipur
Summary
I'm a management professional with 11 years of experience in sales, business development, channel management, and customer relationship management in the banking and telecom industries. My expertise includes independent territory management, driving substantial revenue growth, implementing successful business development and sales promotion strategies, conducting market research, and managing receivables. I excel in communication, negotiation, and leadership. Let's connect and explore opportunities to collaborate and grow together.
Overview
11
11
years of professional experience
Work History
Area Head
HDFC Bank
Udaipur
06.2022 - Current
- Led a team of 90 professionals, including Sales Managers and Sales Officers
- Spearheaded the transition of payment business to digital platforms
- Achieved State Sales Human Resource and Operational objectives
- Coordinated with 250 Retail Branches for Sales and Services
- Implemented a strategic go-to-market plan to boost POS & QR Code business.
Sales Manager
HDFC Bank
Jaipur
09.2019 - 07.2022
- Managed payment business functions and facilitated the migration to digital platforms
- Achieved objectives in merchant onboarding, card primes, cross-selling, and GAR
- Demonstrated expertise in channel management and team leadership
- Spearheaded the penetration of digital payment solutions within the portfolio.
State Head
Ezoom Mobility Pvt Ltd (Elephone)
Delhi
04.2019 - 09.2019
- Spearheaded mobile distribution and sales strategies
- Achieved significant growth in mobile sales and market share
- Built and nurtured strong relationships with channel partners
- Implemented efficient distribution networks.
Sales Manager
Tambo Mobiles
Noida
03.2018 - 03.2019
- Managed mobile distribution and sales operations in the Up West region
- Achieved significant sales growth and market penetration
- Demonstrated expertise in channel management and team leadership
- Spearheaded the penetration of digital payment solutions.
Area Service Manager
Transsion India
Noida
03.2016 - 03.2018
- Managed designated territory responsible for service support quality, fostering strong customer relationships through regular ASP visits, and providing direct feedback to the Regional Service Head and Service Controllers
- Assisted the Regional Head of Service and Senior Service Manager in improving customer Turnaround Time (TAT) and overall satisfaction
- Oversaw service operations for itel mobile products in Delhi/NCR with a network of 14 service centers
- Ensured seamless operations and customer care services, focusing on total customer satisfaction
- Corrected network issues and minimized service gaps to enhance service efficiency.
Service Manager
Datawind Ltd.
Gurgaon
11.2014 - 03.2016
- Organized and managed the service department, optimizing resources and assets for maximum efficiency
- Oversaw day-to-day operations of the service area, including managing Mobile Handset Service Center Managers and Service Engineers
- Updating and monitoring all MIS (Management Information Systems)
- Supervising service operations through direct and indirect teams.
Operational Executive
inTarvo Technologies Limited
Noida
08.2012 - 11.2014
- Established standard and emergency operating procedures for receiving, repairing, storing, shipping, and salvaging products and materials
- Oversaw the process of investigating and responding to client and customer complaints related to the operations department
- Maintained regular interaction with clients on a weekly basis to secure new business, address inquiries about services, and handle complaints.
Education
Bachelor's Degree in Electronic and Communication -
Uttar Pradesh Technical University, Lucknow, Uttar Pradesh
Lucknow05.2012
Senior Scondary - Science Education
U.P. Board
Jaunpur05.2008
Secondary - Science Education
U.P. Board
Jaunpur05.2006
Skills
- Sales Prospecting
- Relationship Building
- Business Development
- Employee Training
- Adaptable to Changing Demands
- Online Payment Solutions
- Team Leadership
- Team Development
- Performance Monitoring
- Sales Leadership
- Strategic selling
Accomplishments
- Gold Award in July '21 at HDFC Bank
- Silver Award in Sep '21 at HDFC Bank
- Oscar Award in 2022 at HDFC Bank
DECLARATION
- I hereby certify that all the stated above are to the best of my knowledge and believe true and fair. For any misrepresentation or omission of fact I shall be personally liable.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Area Head
HDFC Bank
06.2022 - Current
Sales Manager
HDFC Bank
09.2019 - 07.2022
State Head
Ezoom Mobility Pvt Ltd (Elephone)
04.2019 - 09.2019
Sales Manager
Tambo Mobiles
03.2018 - 03.2019
Area Service Manager
Transsion India
03.2016 - 03.2018
Service Manager
Datawind Ltd.
11.2014 - 03.2016
Operational Executive
inTarvo Technologies Limited
08.2012 - 11.2014
Bachelor's Degree in Electronic and Communication -
Uttar Pradesh Technical University, Lucknow, Uttar Pradesh
Senior Scondary - Science Education
U.P. Board
Secondary - Science Education
U.P. Board
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