Rajat Ranjan

Managed end-to-end Portfolio growth strategy and P&L for ~5000 Cr Unsecured Digital Merchant Lending Portfolio

Portfolio Management

• Increased monthly Top-line of Merchant Lending business by 20% (~100 Cr) via new Lender integrations
• Reduced monthly Portfolio NPA by ~5% by integrating Bureau checks for ~10 lakh whitelisted customers

Growth Management

• Grew monthly Loan Disbursal by ~100 Cr by Product marketplace automation to salvage Failed cases
• Boosted Repeat loans conversion by ~10% (~50 Cr) by integrating Foreclosure flow in Top Up journey

Process Excellence

• Achieved 100% reconciliation of ~5000 Cr Lending portfolio by automating 100+ Financial audit checks
• Decreased customer complaints by 50% (~15000) by automating inbound queries via AI chatbot and IVR

Achievement

• Boosted EMI collections efficiency by 20% (~100 Cr) via automated Mandate re-set flow
• Elevated Repeat loan conversion by 30% (~150 Cr) by resolving the Top 5 DSAT buckets

Managed end-to-end Project delivery and Client Relationships for Online Mobility and Digital Lending category

Competitor Benchmarking

• Grew Bottom-line by 25% by benchmarking
• 15+ Mobility and Lending players across ~500 metrics
• Reduced monthly cash burn by 30% by building APIs for Trend Analysis of ~200 Unit economics metrics

Client Management

• Diminished client escalations by 50% via automating monthly Insights of ~400 Top-line KPI metrics
• Led 20+ pitch meetings with CXOs to discuss insights derived from ~500 Operational and P&L metrics

Achievement

• Increased Mobility sector top-line by ~60% by increasing Data accuracy up to ~95%
• Elevated annual revenue by ~25% via conceptualizing and scaling Digital Lending sector

Managed end-to-end Product Analytics, and Category P&L management of SME Business

Category Management

• Drove 40% of revenue (~20 Cr) by boosting Operational KPIs for ~100+ SME clients via product updates
• Grew monthly revenue by 20% (~10 Cr) for SME category by designing Share of Wallet predictor

Acquisition Management

• Expanded monthly active users by 20% via automating Acquisition funnel via MO Engage for ~10K leads
• Amplified leads conversion by 30% by tracking KAM level performance metrics for ~50+ employees

Achievement

• Diminished churn of B2C clients by 50% by increasing Product value proposition
• Improved CAC/LTV by 2.5x through Process improvement and Product interventions

Managed end-to-end Project delivery and client management in the Structural Design Vertical

Design Consulting

• Audited and improved ~7000 2D RC drawings for technical galleries and classified buildings of Hinkley

Achievement

• Lowered yearly cash burn by 10 lakhs by developing the Rebar check tool in Tekla