Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Extracurricular involvement
Timeline
Generic
RAJAT SHARMA

RAJAT SHARMA

Hisar

Summary

Dynamic professional with extensive experience in data management and operational efficiency at Genpact. Proven ability to deliver exceptional customer service while effectively multitasking. Expertise in policy development and maintaining confidentiality, contributing to enhanced team performance and achievement of service goals.

Overview

3
3
years of professional experience

Work History

Associate

Genpact
Gurgaon
08.2024 - Current
  • Updated internal databases with accurate customer information.
  • Implemented new strategies for improving operational efficiency.
  • Provided support to the front office team as needed.
  • Monitored and updated customer accounts on a daily basis.
  • Performed data entry tasks, including entering customer and account information into databases.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Handled modification and updating of policies.

Team Member

Guardian
Gurgaon
08.2022 - 08.2024
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Bachelor of Science -

Guru Jambheshwar University of S&T
Hisar
08-2021

High School Diploma -

Aarohi Model Sr. Sec. School
Hisar
03-2017

High School Diploma -

Aarohi Model Sr. Sec. School
Hisar
03-2015

Skills

  • Data entry and management
  • Operational efficiency
  • Customer service and support
  • Policy development
  • Multitasking and prioritization
  • Adaptability and flexibility
  • Active listening skills
  • Positive attitude

Accomplishments

  • Recognized by leadership with 'Employee of the Month' and top-tier performance ratings for sustained excellence

Languages

English
Upper Intermediate (B2)
B2

Extracurricular involvement

  • Actively participated in company-organized cultural events, including dance performances and talent shows

Timeline

Associate

Genpact
08.2024 - Current

Team Member

Guardian
08.2022 - 08.2024

Bachelor of Science -

Guru Jambheshwar University of S&T

High School Diploma -

Aarohi Model Sr. Sec. School

High School Diploma -

Aarohi Model Sr. Sec. School

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RAJAT SHARMA