Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Disclaimer
Certification
Work Availability
Timeline
Generic

Rajat Shirke

Pune

Summary

  • Overall, I have over 9 years of total IT experience in ServiceNow implementation and customization related to ITSM, SPM, Service Portal, vendor management, TPRM, Service Catalog, and CMDB.
  • Experienced in working on Business Rules, Client Script, Flow Designer, Workflows, Script Include, Scheduled Jobs, Email Notifications, ACLs, UI Actions, etc.
  • Experience in inbound and outbound REST API integration.
  • Providing demos to stakeholders.
  • Involvement in ServiceNow upgrades.
  • Experience in working in Waterfall, Agile, and SAFe environments.
  • Experience in leading a team of developers, and ensuring successful delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Software Designer - ServiceNow

Globant
Pune
10.2021 - Current
  • Design optimized and reliable solutions based on client requirements, and guide the team to implement them.
  • Sprint planning: capacity management, timeline preparation, stories grooming.
  • Mentoring team members to reach professional milestones.
  • Lead a team to explore new features in the upcoming ServiceNow upgrade, and present them to the client and developer community.
  • Conducted technical interviews on a weekly basis.

Sr. Software Engineer

Saint Gobain - INDEC
Mumbai
05.2019 - 10.2021
  • Worked as a lead developer enhancing the Incident Process, Change Request Process, and Integration in a domain-separated environment.
  • Worked on break fixes, ServiceNow upgrade, and client demos. Conducted functional and technical training for new hires. Developed proofs of concept prior to requirement implementation.
  • Designed new processes for ServiceNow implementation and optimized current ones in a domain-separated environment.

Sr. Software Engineer

Capgemini
Navi Mumbai
03.2016 - 04.2019
  • Engaged with clients, understanding business processes, and new demands.
  • Creating new catalog items and enhancing existing catalog workflows.
  • Customized and configured out-of-the-box modules, such as Incident Management, Problem Management, Knowledge Management, and Service Request, as per client requirements.
  • Worked on server, client-side scripting, configuration, and reporting areas.
  • Integration using outbound web services REST API. Creating custom tables, fields, and configuring access controls over them.
  • As a system administrator, I worked on fixing ServiceNow incidents and service requests related to deployments, users, and group management.

Education

B.Tech - Electronics and Telecommunication

D.BATU
Lonere
01.2015

12th -

Mangaon Junior College
Mangaon, Raigad
01.2011

10th -

ASV Mahavidyalaya
Mangaon, Raigad
01.2009

Skills

  • JavaScript - server and client-side scripting
  • REST API integration
  • ServiceNow Configuration and Platform Understanding
  • Service Portal
  • Mentoring teammates
  • Interviewing candidates

Accomplishments

  • Recognized with the "Pat on the Back Award" as a Technical Lead at Globant
  • Awarded the Extra Mile Award at Capgemini
  • Achieved first rank in the Capgemini Carrom Tournament, Mumbai
  • Participated in the Guinness World Record event 'ROAR,' conducted during the 'Capgemini 50 Years Celebration'

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 04/30/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that all above mentioned details are true, correct and complete to the best of my knowledge.

Certification

  • CSA
  • Micro Certifications - Flow Designer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software Designer - ServiceNow

Globant
10.2021 - Current

Sr. Software Engineer

Saint Gobain - INDEC
05.2019 - 10.2021

Sr. Software Engineer

Capgemini
03.2016 - 04.2019

B.Tech - Electronics and Telecommunication

D.BATU

12th -

Mangaon Junior College

10th -

ASV Mahavidyalaya

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Rajat Shirke