Rajat Solanki
Wardha
Summary
Technical Process Specialist skilled in Microsoft Entra Roles, Active Directory, and Azure. Developed training materials and optimized processes to improve operational efficiency. Experienced in analyzing customer feedback and creating SOPs to enhance team performance. Committed to leveraging process documentation expertise to streamline workflows and meet key performance indicators.
Overview
4
4
years of professional experience
Work History
Technical Process Specialist
Infosys IBPM
Pune, Maharashtra
04.2024 - Current
- Developed training materials for team members on new technical processes and systems.
- Conducted regular reviews of existing procedures to ensure compliance with industry standards.
- Analyzed customer feedback data to identify opportunities for process optimization.
- Created detailed reports summarizing findings from process evaluations and recommendations.
- Collaborated with cross-functional teams to enhance process documentation and workflows.
- Facilitated team discussions to streamline current processes and introduce improvements.
- Monitored system performance against established SLAs, ensuring operational efficiency.
- Maintained relationships with vendors providing essential services for operations.
- Monitored key performance indicators (KPIs) to assess process performance and identify improvement opportunities.
- Developed standard operating procedures (SOPs) and trained staff on best practices.
- Updated hardware, software, and security protections with latest standards.
- Managed user profiles, security access, and shared file structures.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
IT Analyst
HCL Technologies Ltd.
Nagpur, Maharashtra
01.2022 - 04.2024
- Collaborated with cross-functional teams to troubleshoot and resolve IT issues.
- Resolved priority issues, facilitated bridge calls, and addressed escalation processes.
- Tested, maintained and monitored computer programs and systems.
- Coordinated installation of updated computer programs and systems.
- Addressed customer inquiries and conducted level 1 troubleshooting to enhance service satisfaction.
- Data switching for routers and Avaya tech support , and apps store troubleshooting .
Education
Bachelor of Science - Mechanical Engineering
Datta Meghe Institue Of Engineering Technology
Wardha,India08-2021
Skills
- Microsoft Entra roles
- Active Directory
- Azure
- Service Now
- Microsoft 365
- Remote Desktop
- Jira, Confluence
- Avaya, Genesys
- Knowledge base creation
Accomplishments
Managing & Supporting the floor alongside Team lead.
Affiliations
District Level Football-Runner UP
Timeline
Technical Process Specialist
Infosys IBPM
04.2024 - Current
IT Analyst
HCL Technologies Ltd.
01.2022 - 04.2024
Bachelor of Science - Mechanical Engineering
Datta Meghe Institue Of Engineering Technology