Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Rajat S Pathak

Bangalore

Summary

Dynamic Customer Support Executive with a proven track record at mPHASIS, excelling in quote management and ERP implementation. Skilled in technical troubleshooting and effective communication, I consistently exceed client expectations while managing complex order statuses and resolving billing discrepancies, ensuring timely service delivery and fostering strong stakeholder relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Executive

mPHASIS
Bangalore
04.2022 - Current
  • Quote Management - Quote to cash, creating quotations as per client and engineer requests for services.
  • Ensuring quotes are generated accurately and promptly within SAP and ERP systems.
  • Implementing ERP systems.
  • Collecting client information, including payment details, and ensuring timely service delivery.
  • Communicated credit decisions effectively to sales teams and customers.
  • Proactively addressed client concerns, and exceeded expectations.
  • Handled escalations and disputes for service pricing and invoicing across the APJ region.
  • Managing order status in line with both client and company requirements.
  • Generated accurate invoices, and ensured timely payment collection. Followed up on outstanding invoices, and resolved billing discrepancies.

Customer Support Executive

ELCAMINO SOFTWARE PRIVATE LIMITED
BANGALORE
11.2020 - 04.2021
  • Assisting customers with order status, inquiries, and updating their information as needed.
  • Updating the details of the customer as per the customer's requirements.

Education

GED -

Chandigarh University
India
03-2025

High School Diploma -

Ramaiah Polytechnic
India
05-2022

Skills

  • Quote management
  • ERP implementation
  • Time management
  • Invoice generation
  • Technical troubleshooting expertise
  • Cross-functional team development, stakeholder management, and vendor management
  • Communication skills
  • Excel
  • Supply Chain Operations
  • Project Management

Certification

  • Supply Chain Operations (Rutgers, The State University of New Jersey)
  • Project Management (Google)
  • Financial marketing (Shine Project)

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Support Executive

mPHASIS
04.2022 - Current

Customer Support Executive

ELCAMINO SOFTWARE PRIVATE LIMITED
11.2020 - 04.2021

GED -

Chandigarh University

High School Diploma -

Ramaiah Polytechnic

Similar Profiles

CREATE PROFILE
Rajat S Pathak