Aniket Tashildar
Order Management, Sales Operations
Belgaum
Summary
An end-to-end sales process understanding of OTC (Order to Cash) core order management experience with quote preparation, shipping entity, contracting entity, skilled in quality, meeting SLAs, process improvement, and reporting EOD in Excel. Also experienced in collaborating with sales team, legal team, invoice team, collections team and was Awarded SPOT for successfully closing the OCBC Wing Hang Bank contract.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Customer Support Executive
Fortune Infoserve India Pvt Ltd
12.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Sales Administrator
Master Make Up Studio & Academy
09.2023 - 09.2024
- Support activities at the branch with handing the monthly bills.
- Provided exceptional administrative support by training sales team for high-performance and enabling them to focus on selling and meeting revenue goals.
- Customer counseling after the sales team has made the pitch.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Sales Operations
Capgemini
06.2022 - 04.2023
- Financial Reporting on FY, Quarterly basis on Revenue and Forecast numbers
- Oversaw client contract negotiations and closings to manage complete sales cycle process as this would help to understand client business and GTM scenarios
- Participated in sales training and workshops to amplify skills and leverage productivity
- Review and maintain of financial information on the account with de-booking, lowlights and highlights on opportunities
- Analysis on booking report, revenue progression, timelines on sales stage update
- Go-to-Market on revenue and booking numbers for biweekly cadence
Accountant
Narayana Coaching Institute
01.2021 - 04.2022
- Handled day-to-day accounting processes in the branch, petty cash, vendor bills, rent bills.
- Accounting principles applied for cash received for day to day operations.
- Document balance fees processing and paid fees in the ERP system.
- Send data to tele-callers and analyses of it post data is received.
- Call gurdians for fees collection.
Senior Sales Operations Analyst
Juniper Networks
06.2017 - 02.2020
- Led and Managed Project Management of Partner Incentive Program & Market Development Funds Project.
- Data enrichment and Mining of Partners and Distributors for partner portal accesses on internet.
- Processing, Analyzing & Visualizing Sales Achievement data into Dashboard Summary for simple and clear reporting metrics.
- Document Partner Incentives, MDF and other Projects.
- Processing Partner T&C acceptance to Partner Program Policies.
Sales Analyst
Akamai Technologies
06.2015 - 06.2017
- Creating Salesforce order documents with sales requirement to select the solution (service), quantity and the recommended service options.
- Created Order document by working with Sales Representatives from EMEA - Germany & Netherlands, Singapore & Hong Kong Sales for effective contract closures.
- Working with invoice team incase of wrong billing or double billing.
- Working with deal desk team incase of requested pricing not matching with pricing guide.
- Coordinate with Legal Counsels to draft the custom addendums, T&C, MSA for clients like Standard Chartered Bank & Hong Kong Jockey Club to maintain the business SLA and security.
Order Management Analyst
Oracle
06.2013 - 06.2015
- Creating quote on Oracle tool with research in customer master data, selecting product/service, quantity, shipping method, contracting entity and terms & conditions.
- Collaborated with Direct/Field Sales from AMER, LAD, and EMEA region in creation of ordering documents.
- Understanding of service agreements between Oracle, and the Network equipment providers, Resellers, Value added distributors.
- Handling escalations for quotes that are incorrect or last minute changes.
- Execute quality check on the quote created by the co-workers.
- Upload quote creation process updates on tool for reference.
Education
Bachelor of Business Administration - Finance, Marketing
KLE Cbalc
Belgaum, India 06.2013 - 06.2015
Skills
- Oracle Software
- SAP Software
- Power BI Dashboard with DAX Functions
- Pipeline management
- Sales reporting
- Order management
- Quote preparation
- Problem-solving
- Customer satisfaction
- Time management
- Adaptability
- Salesforce
Certification
Microsoft Excel- Excel from Beginner to Advance, Udemy
Accomplishments
- Received SPOT award for successful closure of OCBC Wing Hang Bank contract.
- Received Appreciation from Stakeholder on Successful Project Management of Partner Incentive Program.
- Received Email Appreciation on successful closure of Quoting Management contracts of OEM customers and Distributors sales.
- Received THANK YOU card for excellent reporting.
Awards
- Ideal Sales Analyst by Team Lead, Maintained relationship and expectation on SLA of order management documents with sales. Reviewed and provided assistance to Sales on connecting with Quote to Cash teams based on customer issues.
- THANK YOU Card by Manager, The report was for stake holders on the all the Juniper Partner Activities., 10/22/17
Timeline
Customer Support Executive
Fortune Infoserve India Pvt Ltd
12.2024 - Current
Sales Administrator
Master Make Up Studio & Academy
09.2023 - 09.2024
Sales Operations
Capgemini
06.2022 - 04.2023
Accountant
Narayana Coaching Institute
01.2021 - 04.2022
Senior Sales Operations Analyst
Juniper Networks
06.2017 - 02.2020
Sales Analyst
Akamai Technologies
06.2015 - 06.2017
Order Management Analyst
Oracle
06.2013 - 06.2015
Bachelor of Business Administration - Finance, Marketing
KLE Cbalc
06.2013 - 06.2015
Microsoft Excel- Excel from Beginner to Advance, Udemy
Power BI, Jatan Shah, 09/25/24
Power BI, Tech Tip 24
Digital Marketing, Kallada Academy
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