Rajdeep Chakraborty
Uttarpara
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel.
Overview
7
7
years of professional experience
Work History
Fraud and Risk Analyst
Netscribes Data and Insights Pvt Ltd
Kolkata
06.2023 - Current
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
- Performed background checks on new customers to detect any potential risks associated with them.
- Liaised with external agencies including law enforcement authorities when necessary.
- Provided technical support in the investigation of suspected fraudulent transactions.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
Customer Service Executive
Fusion Bpo service
01.2022 - 04.2023
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers' needs
- Refer issues and questions to managers if necessary.
Customer service executive
Matrimony. Com Ltd
01.2018 - 01.2021
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers' needs over call and chat
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions.
Customer service analyst
ABP PVT. LTD
01.2017 - 01.2018
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
Education
Diploma Engineering - Civil Engineering
W. B. S. C. T. E
01.2024
Higher secondary -
I. C. S. E
12.2012
Secondary -
W. B. B. S. E
12.2010
Skills
- Fraud Detection
- Risk Level Determination
- Telephone and Email Etiquette
- Fraud and Anomaly Analysis
- Fraud Patterns
- Call Management
- Financial Modeling
- Data Analysis
- Case Management
- Trend Analysis
- Loss Prevention
- Account Information Review
Personal Information
- Title: Fraud and Risk Analyst
- Date of Birth: 03/11/94
- Gender: Male
- Nationality: Indian
Languages
- English, Advanced
- Hindi, Fluent
- Bangali, Proficient
Hobbies and Interests
Painting
Timeline
Fraud and Risk Analyst
Netscribes Data and Insights Pvt Ltd
06.2023 - Current
Customer Service Executive
Fusion Bpo service
01.2022 - 04.2023
Customer service executive
Matrimony. Com Ltd
01.2018 - 01.2021
Customer service analyst
ABP PVT. LTD
01.2017 - 01.2018
Diploma Engineering - Civil Engineering
W. B. S. C. T. E
Higher secondary -
I. C. S. E
Secondary -
W. B. B. S. E
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