Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
Personal Information
Timeline
Generic

Rajdeep Negi

Bengaluru

Summary

Achievement-driven professional targeting assignments in IT operations, cloud management, with an organization of high repute, preferably in the IT sector in Noida.

ITIL V3 certified professional since 2016, with more than 10 years of experience in IT infrastructure management. Presently with DXC Technology in Noida as a Senior system administrator III, implementing effective utilization of ITIL best practices for IT operations. Knowledge in Windows platform on Azure IaaS, and understanding of AWS platform also. Manage and support high-performance computing for the Windows environment; automate monitoring from the Dynatrace tool.
Also provided L3 support end-to-end users. Well-versed in ITIL service delivery (incident, problem, and change management processes).

Currently preparing various client-based reports and providing training. Proven ability to build strong customer/client relationships. Good understanding of the team goals, SLAs, KRAs, and KPIs. Proven investigative skills with a systematic approach. Keen and active involvement in the process improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

System Administrator

DXC Technologies
Noida
01.2021 - Current
  • Hands-on experience in Windows Server 2012, 2016, and 2019.
  • Managed virtual machine for on-premise and cloud premise.
  • Managing software deployment and Azure VM for the client.
  • Experienced with deployments, maintenance, and troubleshooting applications on Microsoft Cloud Infrastructure Azure.
  • Resolving the issue of Windows Azure for clients if the L1 and L2 teams are not able to resolve the problem.
  • Proactive planning and managing server hardware, OS upgrades, software drivers, and hardware firmware upgrades in an on-premise environment.
  • Managing Active Directory users, groups, and policies.
  • Manage Active Directory Services, plan and implement security policies, and create user accounts using Active Directory services.
  • Managing on-premise Active Directory services: directory management, sites and service management, domain controller’s health and services, permission and delegation, and group policy.
  • Supporting critical network services, including Active Directory, DNS, DHCP, and web services.
  • Experience in replication troubleshooting, and hands-on replication tool repaadmin, dcdiag, AD REP, and disaster recovery and backup solutions.
  • Hands-on experience in place upgrade in Windows Server 2012, 2016, and 2019.
  • Creating and managing Windows-based VMs on Azure.
  • Manage and support high-performance computing for the Windows environment; automate monitoring from the Dynatrace tool.
    Also, provided the L3 support end-to-end users.
  • Understanding of Azure AD and syncing on-premise AD with Azure AD using Azure AD Connect.
  • Understanding Azure AD B2C, B2B, and multifactor authentication.
  • Manage identity access management of Azure subscriptions, Azure AD application proxy, and Azure AD pass-through authentication.
  • Managing domains with Azure Active Directory Domain Services.
  • Manage updates and patches for your Azure VMs.
  • Working in the AWS account also involves building a server environment with a gold AMI, and patching the Windows server with the Ivanti Shavlik tool, which was recently integrated with both Azure and AWS servers.
  • Taking AWS backup, snapshot, increase disk, and memory in VMs.
  • Builds servers with the given checklist in AWS and Azure platforms.
  • Decommissioned servers in the AWS and Azure platforms.
  • Experienced in communicating with customers to accommodate customer escalations, and provide quick fixes to bring the application back to business, and find the root cause of the issue, and apply the permanent fix to avoid future escalations for the same issue.
  • I am experienced in creating documentation for the issues we worked on and providing knowledge transfer to other team members to share the workload when we encounter multiple priority issues at the same time.
  • Raise the issues with the Microsoft team if the client faces any issues while migrating from on-premises to Azure.
  • Good knowledge of all priorities, tickets, and knowing how to tackle the critical incidents.
  • Working with inventory reports and collections as per the client's needs.
  • Responsibility to manage the operations team to safely meet SLA targets.
  • Auditing experience and incident investigation skills.
  • Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures assures maximizing the client's satisfaction level.

Azure Cloud Senior Analyst

HCL Technologies
Noida
10.2018 - 12.2020
  • Managed virtual machines, VNETs, and infrastructure components on MS Azure for multiple clients.
  • Executed software deployments while overseeing Azure VM operations.
  • Resolved complex Azure issues escalated from L1 and L2 support teams.
  • Performed maintenance and troubleshooting on applications within Microsoft cloud infrastructure.
  • Conducted proactive planning for server hardware, OS upgrades, and firmware updates.
  • Administered Active Directory users, groups, policies, and security implementations.
  • Supported critical network services including DNS, DHCP, and web services.
  • Utilized hands-on experience in Windows Server 2012, 2016, and 2019 to enhance system performance.

Azure Cloud Analyst

Intercontinental Hotel Group
Gurgaon
05.2016 - 10.2018
  • Managed on-premise and cloud virtual machines, VNETs, and infrastructure components on MS Azure for diverse clients.
    Executed software deployments while overseeing Azure VM operations to ensure stability.
    Resolved complex Azure issues escalated from L1 and L2 support teams effectively.
    Performed maintenance and troubleshooting on applications within Microsoft cloud infrastructure.
    Conducted proactive planning for server hardware, OS upgrades, and firmware updates.
    Administered Active Directory users, groups, policies, and security implementations efficiently.
    Supported critical network services, including DNS, DHCP, and web services, to maintain functionality.
    Utilized expertise in Windows Server 2012, 2016, and 2019 to optimize system performance.

Junior Project Engineer

PC Solutions Pvt. Ltd.
New Delhi
11.2014 - 11.2015
  • Successfully executed projects: NTPC AD migration from server 2008 r2 to 2012
  • Deployment of AD, SCCM 2012r2 for Patching at Pernod Richard India, Gurgaon
  • L2 Support at Interglobal Technology for Scom, Gurgaon
  • Deployment of Private Cloud at Karnataka State Data Centre(KSDC)

Education

Master of Computer Application -

Guru Jambheshwar University of Science and Technology
Hisar
01.2013

Skills

  • Infrastructure Management
  • Project management
  • System Management
  • ITIL Framework
  • Resource planning
  • Security management
  • ITIL services expertise
  • Incident management
  • Change management
  • ServiceNow
  • Microsoft Windows Active Directory
  • Network services
  • High-performance computing for the Windows environment
  • Ivanti tool
  • DHCP
  • Anti-virus
  • Hyper-V
  • VMware
  • Azure
  • AWS
  • PowerShell
  • SCCM
  • Dynatrace tool

Certification

  • Microsoft Azure Administrator Associate
  • Microsoft Azure Solutions Architect Expert
  • ITIL Intermediate & trained on Service Operations
  • ITIL V3 Foundation
  • IIHT Cloud Professional

Training

  • EMS (INTUNE/ AZURE AD/ OFFICE 365/RMS), Microsoft
  • VMware

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 07/24/89

Timeline

System Administrator

DXC Technologies
01.2021 - Current

Azure Cloud Senior Analyst

HCL Technologies
10.2018 - 12.2020

Azure Cloud Analyst

Intercontinental Hotel Group
05.2016 - 10.2018

Junior Project Engineer

PC Solutions Pvt. Ltd.
11.2014 - 11.2015

Master of Computer Application -

Guru Jambheshwar University of Science and Technology

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Rajdeep Negi