Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
RAJEEV SHARMA

RAJEEV SHARMA

Hyderabad

Summary

Dynamic and results oriented team leader with 8+ years of experience in cross-functional processes. Proven track of improving team performance, enhancing productivity, and fostering a collaborative work environment. Skilled in communication, problem solving, and strategic planning.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trust and Safety Lead.

Accenture
Hyderabad
09.2019 - Current
  • Handling a team of 20 members and overseeing day to day business operation. (Business Integrity)- Facebook
  • Delegating tasks to team members and ensuring they complete them on time.
  • Establishing a collaborative, inclusive, and positive working environment through open communication and a positive approach.
  • Facilitating career development through coaching and 1:1 meetings
  • Working towards process improvement by delivering insights and also encouraging team members to strive towards the same goal.
  • Creating action plans based on identified risk factors in order to mitigate potential hazards.

Process Developer

Genpact
12.2017 - 07.2019
  • Have worked in Community 0perations where the job role was to monitor the contents uploaded on the platform for Facebook application and removing the violating contents based on the client guidelines, hence keeping the platform safe for the end users.
  • Helped and Mentored newbies.

Senior Associate

Wipro BPS
09.2014 - 05.2017
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Mentored junior personnel to influence strategy and research objectives.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.

Education

PGDMM - Marketing And Management - Post Graduate

BR Ambedkar University
Hyderabad
03-2020

B.Com - Commerce -

Rajasthan University
01.2013

10th -

St Mary's School
01.2008

Skills

  • Team Management
  • Customer service
  • Communication
  • Problem Solving
  • Conflict Management
  • Time Management
  • Innovation

Certification

  • CBAP certified
  • Business Analyst (Masters Program)
  • Tableau

Accomplishments

  • Got Emerging Team Lead award for 2 quarters consecutively in 2023 and 2024.
  • Got Client appreciation on numerous occasion for providing the best insight for the entire span.

Timeline

Trust and Safety Lead.

Accenture
09.2019 - Current

Process Developer

Genpact
12.2017 - 07.2019

Senior Associate

Wipro BPS
09.2014 - 05.2017

PGDMM - Marketing And Management - Post Graduate

BR Ambedkar University

B.Com - Commerce -

Rajasthan University

10th -

St Mary's School

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RAJEEV SHARMA