Rajeev Tiwari
Firozabad
Summary
Dynamic Branch Manager at RDG GROUP Goel Road Carrier Pvt. Ltd. with expertise in transportation management and effective communication. Proven track record in enhancing customer satisfaction and optimizing delivery operations. Skilled in conflict resolution and team collaboration, consistently driving improvements in service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
RDG GROUP Goel Road Carrier Pvt. Ltd.
Branch manager
Firozabad
01.2021 - 02.2026
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Mail-sorting and delivery sequence
- Change-of-address orders
- Address management system
- Completed day-to-day duties accurately and efficiently.
- Delivery records
- Local area route knowledge
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
- Critical Thinking
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
Om Road Carrier
Traffic
Firozabad
03.2016 - 01.2021
- Managed daily operations for efficient cargo delivery and scheduling.
- Coordinated communication between drivers and dispatch for timely updates.
- Oversaw compliance with transportation regulations and safety standards.
Education
Master of Arts -
Dr. Bhim Rao Ambedkar University
AgraSkills
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Critical thinking
- Conflict resolution
- Cost reduction
- Transportation management
- Route optimization
- Fleet management
- Safety management
- Load management
- Supply management
Languages
- English
- Hindi, Bilingual or Proficient (C2)
- English, Upper intermediate (B2)
Languages
Hindi
Proficient
C2
English
Intermediate
B1
Timeline
RDG GROUP Goel Road Carrier Pvt. Ltd.
Branch manager
01.2021 - 02.2026
Om Road Carrier
Traffic
03.2016 - 01.2021
Master of Arts -
Dr. Bhim Rao Ambedkar University