Rajendra Giri Goswami
Chittorgarh
Summary
Accomplished team leader with extensive experience in the banking and finance sectors, currently overseeing four branches at HDFC Bank Ltd. Demonstrates exceptional leadership and portfolio management skills while effectively guiding a team of 15 Customer Relations Executives. Proven track record in customer relationship management and conflict resolution, with valuable experience from prior roles at Axis Bank Ltd. and Tata Motors Finance. Committed to leveraging expertise in financial services to drive strategic growth and operational excellence, enhancing customer satisfaction across various financial products, including KCC loans and used commercial vehicles.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
10
10
years of professional experience
Work History
Team Leader
HDFC BANK LTD.
CHITTORGARH, RAJASTHAN
07.2022 - Current
- Assisted a team of 15 in managing four bank branches (Chittorgarh, Pratapgarh, Udaipur, Rajsamand). Supported collection efforts for KCC loan accounts by monitoring overdue portfolios from one day to NPA status.
- Managed conflict resolution within the team, fostering a positive work environment and teamwork culture.
- Mentored junior staff, providing guidance on best practices in customer engagement and relationship management.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Achieved project milestones ahead of deadlines,
- Defined clear targets and objectives and communicated to other team members.
CUSTOMER RELATIONSHIP EXECUTIVE
AXIS BANK LTD.
CHITTORGARH, RAJASTHAN
04.2021 - 06.2022
- Managed collection of outstanding debts from clients and customers. Assisted in collecting payments for KCC and OD accounts. Supported recovery efforts for PNPA and NPA loan accounts.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-up.
- Managed account-related issues, providing accurate information and effective solutions to customers.
Business Development Manager
TATA MOTORS FINANCE SOLUTION LTD.
CHITTORGARH, RAJASTHAN
08.2019 - 03.2021
- Negotiated strategic deals with new sales prospects to enhance customer satisfaction in used commercial vehicles.
- Identified new business opportunities through market analysis and competitive research.
- Negotiated and closed long-term agreements with new clients in assigned territory.
CUSTOMER RELATIONSHIP EXECUTIVE
TATA MOTORS FINANCE SOLUTION LTD. ( INTELLECT SUPPORT SERVICES ROLL )
CHITTORGARH, RAJASTHAN
01.2016 - 08.2019
- Facilitated timely resolution of overdue EMIs for individual and business households to enhance collection efficiency and ensure compliance with legal standards.
- Mentored new representatives, sharing best practices to improve overall performance and efficiency.
Education
10th -
Government Senior Secondary School Begun
Begun, Rajasthan07-1998
High School Diploma -
Government Senior Secondary School Ghosunda
Chittorgarh, Rajasthan04-2001
Bachelor of Arts -
MPPG Collage Chittorgarh, MLSU Udaipur
Chittorgarh, Rajasthan04-2010
DRA -
Indian Institute Of Banking And Finance, IIBF
Jaipur, India03-2022
Skills
- Effective communication
- Collaborative negotiation techniques
- Strategic issue identification
- Maintain a positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
Hindi
English
RAJASTHANI
Timeline
Team Leader
HDFC BANK LTD.
07.2022 - Current
CUSTOMER RELATIONSHIP EXECUTIVE
AXIS BANK LTD.
04.2021 - 06.2022
Business Development Manager
TATA MOTORS FINANCE SOLUTION LTD.
08.2019 - 03.2021
CUSTOMER RELATIONSHIP EXECUTIVE
TATA MOTORS FINANCE SOLUTION LTD. ( INTELLECT SUPPORT SERVICES ROLL )
01.2016 - 08.2019
10th -
Government Senior Secondary School Begun
High School Diploma -
Government Senior Secondary School Ghosunda
Bachelor of Arts -
MPPG Collage Chittorgarh, MLSU Udaipur
DRA -
Indian Institute Of Banking And Finance, IIBF