Rajendra Jena

• Design, implement, maintenance of Microsoft Azure cloud network, Enterprise & Data centre network.
• Plan, design and implement network transformation projects.
• Design and configure Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
• Deployment of Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created plans and communicated deadlines to complete projects on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Drove operational improvements which resulted in savings and improved profit margins.
• Accountable for the management of the Network Operations Team and 2nd & 3rd line support for all Network related issues.
• Set up and own relevant IT policy and standards in line with appropriate best practice.
• Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure.
• Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards.
• Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards.
• Set up and own relevant IT policy and standards in line with appropriate best practice.

Advisory and Professional Services - November 2021 - May 2022

• Responsible to handle multiple, complex, short-term projects and incidents simultaneously.
• Responsible for one or more Estimation methodologies, Knowledge of Quality processes.
• Responsible to prepare and deliver the BOM, scope of work E3T.
• Responsible for project deliverable such as service planning, designing, build, migration, deployment, documentation, knowledge transfer and project closure.
• Responsible for submitting initial project plan and detailed technical workshop.
• Ensuring service prerequisites have been met and handling customer query.
• Taking inventory of all sources in scope. and preparing HLD, LLD and as-built documentation.
• Responsible for technical consulting during and not limited to detecting new presales opportunities, solution identification and device dimensioning recommendations.

Global Remote Services - November 2018 - October 2021

• Responsible for design and implementation of customer facing projects based on different multivendor technologies.
• MPLS design, implementation and management: Designing MPLS networks (LDP, BGP, RSVP, traffic engineering and fast reroute), design and implementation of customized complex CE-PE interconnectivity and quality of service.
• Carrying out duties as network solution architect including designing new Active/Active Data Centers topologies with global load balancing. Definition and selection of requirements and equipment for remote sites, local sites and teleworkers with high availability (virtual switching, load balancing clusters, routing) and a secure business environment (firewalls, IDS/IPS, access control, VPN).
• Responsible for migration plans design and deployments for all networking assets in Data Centers requiring coexistence of old and new environments until final switch off of old environment with user’s invisibility.
• Implementation of global networking solution to customer´s requirements and deployment of all Data Center networking devices, end-to-end from assets configuration to ongoing testing phase.
• WAN optimization. Increase customers network throughput and application performance in existing infrastructure.
• Responsible for training of support team and knowledge-sharing about technologies deployed in projects- Responsible for design and implementation of customer facing projects based on different multivendor technologies.
• Migration technical design and pilot testing.
• Troubleshooting and functional testing during deployment.
• Responsible to participate in CAB review meetings with customer
  Staging and initial configuration for nodes.

Break/Fix - August 2016 - October 2018

• Responsible for reactive network support for customers logging complex cases within leading technological companies based across the globe.
• Resolution of support cases and critical network issues compromising customer’s business and operations such as network down situations, lack of connectivity, excessive network delay/latency, intermittent packet loss, compromised performance, attacks, route flapping, layer 2 loops, unexpected reboots, etc.
• Measured on customer satisfaction assuring best in class experience during issue identification, analysis and root cause establishment, development of action plan containing fix, until full resolution of the issue.
• Direct customer interfacing and communication during critical down situations, managing customer’s expectations, demands and urgencies, leading data analysis and troubleshooting.
• Responsible for liaison with offshore Engineering & Product Line Management, providing technical details and expectations to fix code bugs, unexpected behaviors.
• End to end footprint analysis and troubleshooting as well as finding workarounds and providing swift action plan to stabilize the critical situation, by analyzing logs, using industry standard tools (Wireshark), performing tests in remote sessions towards Customer’s assets, setting up test-beds in lab to reproduce Customer’s issue as well as test fixes.

• Implementation, Configuration & Troubleshooting of the Data Network/MPLS Cloud (LAN/WAN) comprising of Cisco Routers, Switches, Palo Alto Firewall & Aruba Wireless.
• Analyzing Logs of Network devices from multiple sources, Monitoring and fine tuning network performance and security. BCP activity in order to achieve target SLA.
• Remote support of on-site engineers and end users/customers during installation.
• Ensuring network management process as per ISO, PCI & different clients.
• Conducting planned event like new device integration, Service migration, IOS up gradation, Hardware replacement or upgradat etc. ensuring minimum outage.
• Responsible for Incident management, Problem Management & Capacity management of network infrastructure.
• Ensures delivery of IT service as per SLAs and timelines. Implements process controls within the team and ensures that they are met.

• Implementation, Configuration & Troubleshooting of the Data Network/MPLS Cloud (LAN/WAN) comprising of Cisco Routers, Switches & Firewall
• Analyzing Logs of Network devices from multiple sources, Monitoring and fine tuning network performance and security. BCP activity in order to achieve target SLA.
• Remote support of on-site engineers and end users/customers during installation.
• Ensuring network management process as per ISO, PCI & different clients.
• Conducting planned event like new device integration, Service migration, IOS up gradation, Hardware replacement or upgrade etc. ensuring minimum outage.
• Responsible for Incident management, Problem Management & Capacity management of network infrastructure.
• Ensures delivery of IT service as per SLAs and timelines. Implements process controls within the team and ensures that they are met.

• 24x7 Surveillance, Implementation, Configuration & Troubleshooting of the Data Network/MPLS Cloud (LAN/WAN) comprising of 60,000 Cisco & Huawei Routers, Layer2 Switches & Layer3 Switches across the country.
• Configuring & Troubleshooting of Switches, Routers, WAN & Intranet connectivity.
• Implementation and troubleshoot of switching and routing protocol like TCP/IP, STP, RSTP, PVST, MST, VTP,ACL, EIGRP, OSPF, BGP & MPLS.
• Configuration & Troubleshooting of various customer services & related faults like Internet, MPLS based service (EWS & ERS) & L3VPN.
• EDP project support for troubleshooting problems of Cisco switches related to OSPF ,BGP ,VRF and spanning tree protocol , VLAN flooding and services like broadband on Metro Ethernet.
• Approving and conducting planned event like new device integration, Service migration, IOS up gradation, Hardware replacement or upgrade etc, ensuring minimum outage.
• Maintain/upgrade the network infrastructure to meet the business requirements. Maintenance of Network Devices. Analyzing Logs of Network devices, Monitoring and fine tuning network performance and security.
• Network & customer Fault Management, Ensure Fault resolution within target MTTR (SA: 2hrs, NSA: 4hrs).
• Co-coordinating with field tem and other network operation team for faster resolution of N/W and Customer fault.
• Checks readiness of newly integrated devices to process service orders on priority basis and Business criticality.

• 24x7 Surveillance, Implementation, Configuration & Troubleshooting of the Data Network/MPLS Cloud (LAN/WAN) comprising of 60,000 Cisco & Huawei Routers, Layer2 Switches & Layer3 Switches across the country.
• Configuring & Troubleshooting of Switches, Routers, WAN & Intranet connectivity.
• Implementation and troubleshoot of switching and routing protocol like TCP/IP, STP, RSTP, PVST, MST, VTP,ACL, EIGRP, OSPF, BGP & MPLS.
• Configuration & Troubleshooting of various customer services & related faults like Internet, MPLS based service (EWS & ERS) & L3VPN.
• EDP project support for troubleshooting problems of Cisco switches related to OSPF ,BGP ,VRF and spanning tree protocol , VLAN flooding and services like broadband on Metro Ethernet.
• Approving and conducting planned event like new device integration, Service migration, IOS up gradation, Hardware replacement or upgrade etc, ensuring minimum outage.
• Maintain/upgrade the network infrastructure to meet the business requirements. Maintenance of Network Devices. Analyzing Logs of Network devices, Monitoring and fine tuning network performance and security.
• Network & customer Fault Management, Ensure Fault resolution within target MTTR (SA: 2hrs, NSA: 4hrs).
• Co-coordinating with field tem and other network operation team for faster resolution of N/W and Customer fault.
• Checks readiness of newly integrated devices to process service orders on priority basis and Business criticality.