Rajendra P
Mysuru
Summary
Results-driven Process Specialist at Infosys BPM with expertise in Master Data Management and critical thinking. Successfully enhanced data integrity through meticulous audits and effective vendor management. Proven ability to resolve complex issues in ServiceNow, ensuring compliance and reliability in data processes while delivering exceptional communication and support to clients.
Overview
4
4
years of professional experience
Work History
Process Specialist
Infosys BPM
Bengaluru
02.2021 - Current
- Created client accounts within Master Data Management system and validated profiles against trusted data sources, ensuring accuracy and completeness.
- Handled Service Now ticket tracking and prepared compliance reports to uphold Infosys Data standards.
- Participated in data cleansing activities, blocking/obsoleting duplicate records, and correcting data for all countries migrated into CRM Mercury.
- Analyzed over 2,000 INC and ServiceNow tickets, providing solutions or assigning issues to appropriate personnel.
- Conducted audits and quality checks on MDM processes to enhance data reliability.
- Validated vendor data requests using MDM tools and SAP ECC, ensuring integrity and compliance with business requirements.
- Resolved customer queries and escalations according to established business rules and service level agreements.
- Monitored production processes, alerted Program Manager to issues, and ensured timely resolution.
Education
MBA - Finance
Karnataka State Open University (KSOU)
Mysore, Karnataka, India01.2024
B Com -
SBRR Mahajana First Grade College
Mysore, India01.2020
P U C -
D Banumaiah's PU College
Mysore, India01.2017
S S L C -
SDA School
Mysore, India01.2015
Skills
- Critical thinking
- ServiceNow ticketing
- Vendor management
- Verbal and written communication
- Master data management
- Strategic communication management
Accomplishments
Received Spot Award, 11/01/23
Disclaimer
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Process Specialist
Infosys BPM
02.2021 - Current
MBA - Finance
Karnataka State Open University (KSOU)
B Com -
SBRR Mahajana First Grade College
P U C -
D Banumaiah's PU College
S S L C -
SDA School
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