Work Preference

Summary

Overview

Work History

Education

Skills

Languages

Timeline

COURSES

Open To Work

RAJENDRA VADEKAR

Dombivali,MH

Work Preference

Job Search Status

Open to work

Desired start date: Immediately

Desired Job Title

Jr. Compliance Auditor / Quality AuditorAdministrative AssistantData Analyst

Work Type

Full Time

Location Preference

Hybrid

Location: Dombivali, MH, IN

Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Important To Me

Career advancement

Summary

Results-driven professional with experience in quality auditing and administrative operations in the BPO sector. Skilled in Power BI, Excel, and MIS reporting, with a strong analytical mindset and ongoing training in data analytics. Passionate about leveraging data to improve business performance.

Overview

years of professional experience

Work History

Jr. Compliance Auditor / Quality Auditor

First Credit Services ITES Pvt. Ltd., Thane

Thane

10.2018 - 09.2025

Evaluated inbound and outbound calls and emails to identify trends and improve response strategies.
Analyzed agent interactions for compliance with quality benchmarks and standard operating procedures.
Assisted in evaluating calls using established quality scorecards. Compiled daily, weekly, and monthly quality audit reports. Supported team members in maintaining quality standards.
Conducted analysis of agent performance trends to identify opportunities for improvement.
Collaborated with team leaders and operations managers to provide strategic insights for operational improvements.
Enforced adherence to company policies and regulatory guidelines to ensure consistent agent performance.
Evaluated compliance risks and documented deviations to ensure regulatory adherence.
Organized and updated audit documentation to support compliance with internal and external audit requirements.
Analyzed customer interactions to identify common errors and recurring issues.
Conducted root cause analysis to identify factors contributing to low quality scores.
Recommended and executed process enhancements and corrective measures to optimize workflow.
Conducted assessments to determine training requirements based on insights from audit evaluations.
Developed and implemented quality improvement plans to enhance operational efficiency.
Developed and delivered training materials focused on quality guidelines for new employees.
Oversaw maintenance of quality guidelines, scorecards, and audit sheets.
Revised standard operating procedures to align with updated processes.
Maintained accurate and thorough records of audit findings to support compliance and accountability.

Administrative Assistant

FIT BPO, Thane

Thane

07.2017 - 10.2018

Coordinated activities within daily BPO operations, ensuring efficiency in both voice and non-voice processes.
Facilitated seamless workflow transitions between shifts.
Coordinated efforts among customer support, quality assurance, and training departments to enhance service delivery.
Organized and updated employee records and HR documents, facilitating efficient access to personnel information.
Oversaw updates to process documentation to ensure accuracy and compliance.
Facilitated adherence to audit and compliance standards.
Oversaw office supply management and workstation allocation processes.
Facilitated IT support coordination for employee needs.
Handle travel or event arrangements if required
Facilitated internal transfer from Fit BPO Pvt Ltd to First Credit Services ITES Pvt Ltd on November 26, 2017, assuming role of Administration Assistant.

Education

Bachelor of Commerce - Accounting And Finance

Himalayan University

Arunachal Pradesh

03-2023

High School Diploma -

Utkarsh Vidyalaya & Junior College

Thane, India

02-2013

Nirmal Vidyalaya Nirmal

Thane, India

03-2010

Skills

Process quality auditing

Regulatory compliance

Continuous process refinement

Problem identification

Risk management assessment

Analytical reporting skills

Skilled in data analysis using Excel

Effective communication

Power BI data visualization skills

Proficient in Tableau visualizations