Rajesab. Indikar

• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Meet with customers to discuss service needs and offer
  available solutions.
• Monitored team performance, adhered to service level
  agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and
  develop effective and practical solutions.
• Maintained team productivity and quality of service
  by establishing and maintaining clear benchmarks.
  Analyzed service reports to identify areas of
  improvement.
• Monitored inventory levels and placed orders to
  replenish stock.
• Coordinated with other departments to maintain
  streamlined and productive workflow.
  Resolved customer complaints in professional and
  timely manner.
• Hired, trained and supervised team of service staff
  members to meet business goals.
• Recruited, interviewed and hired employees and
  implemented mentoring program to promote positive
  feedback and engagement.

Managing Hubli cluster with team size of 10 members across 8 districts

Handling wireless, Access points and BSTN related faults

Built strong relationships with customers through positive attitude and attentive response.

Assigning , verifying and updating wireless feasibility wire line feasibilities

Coordinating with BSNL across cluster for post office and syndicate banks leased line and VPNOBB

Conducting BSTN hygiene activity regularly to maintain better network uptime

Installation and support of DOP and Syndicate bank by coordinating with BSNL team

Cluster team members meeting and training regularly for speedy resolution of faults

Coordinating with engineers and Backend team for wireless implementation and support.

Managing material consumption and sending report weekly basis along with new requirement.

Handling asset recovery.

• Providing administration, analysis, and troubleshooting for this successful company
• Installed and monitored performance of wired and wireless networks to maximize operations
• LAN Extender 7801 Series, Manual Configuration of Cisco IP Phone 7931, 7911 Series.