Rajesh Balkrushna Thombare
Mumbai
Summary
Dynamic IT professional with extensive experience at Robinsons Cargo and Logistics Pvt. Ltd., excelling in IT asset management and cybersecurity. Proven ability to enhance system performance through effective firewall administration and cloud deployment. Strong problem-solving skills complemented by a results-driven approach, ensuring optimal IT support and user satisfaction across diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Assistant Manager
Robinsons Cargo and Logistics Pvt. Ltd
Mumbai
05.2023 - Current
- Managed Zoho IT ticketing system and conducted user training sessions.
- Administered Sophos Firewall to maintain connectivity between Sify Data Center and premises.
- Coordinated IT asset management and led cybersecurity incident response efforts.
- Oversaw resolution of IT issues across India and managed Office 365 mailbox administration.
- Delivered comprehensive IT support services, addressing hardware, software, and network issues for business users nationwide.
- Streamlined vendor coordination for IT procurement and processed purchase orders through ERP system.
- Maintained CrowdStrike EDR console, ensuring endpoint security and compliance.
- Monitored CCTV surveillance systems across multiple locations, ensuring operational uptime and timely technical issue resolution.
- Coordinated with vendors to ensure timely delivery of products and services.
- Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
- Reviewed and approved project plans prior to implementation.
IT Associate
Knowledge Works Global Ltd
Mumbai
12.2022 - 05.2023
- Delivered US frontline IT support and managed Kacey inventory software efficiently.
- Deployed File Server on Google Cloud, ensuring daily connectivity for all users.
- Oversaw Active Directory services, O365 management, and ticketing systems for technical queries.
- Documented incidents utilizing ticketing system such as ServiceNow and JIRA Service Desk.
- Assisted in troubleshooting hardware and software problems with computers, printers, and other IT equipment.
- Created documentation for IT processes and procedures related to installation of software applications.
System Administrator
Suraj Textiles
Mumbai
07.2017 - 12.2022
- Managed Active Directory, firewalls, Symantec Endpoint Protection, and Office 365 environments.
- Oversaw deployment of file servers while coordinating with vendors for seamless integration.
- Monitored connectivity to ensure optimal performance and reliability across systems.
- Created user accounts and managed access rights for users.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
System Administrator
Ag Technologies Pvt. Ltd
Mumbai
04.2016 - 06.2017
- Streamlined configuration of Windows Servers and Hyper-V virtual environments for improved system functionality.
- Performed audits and implemented policies to ensure adherence to best practices.
- Assisted in SharePoint project support, enhancing user experience and accessibility.
- Optimized backup systems to safeguard critical data against loss.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
System Engineer
Global Infocom Networks – Precihole Machine Tools
Thane
03.2011 - 03.2016
- Provided comprehensive hardware, software, and network support to optimize system functionality.
- Managed user accounts and DHCP/DNS settings while enforcing firewall policies for enhanced security.
- Installed and configured Windows Server operating systems to ensure peak performance.
- Monitored network traffic and bandwidth to maintain effective firewall device operations.
- Configurations of emails for the clients in Microsoft Outlook and Apple iPhone devices.
- Install Terminal Service, TS Web access, and configure the SAP application in Remote App Manager.
Trainee Engineer
Context Concept Computer
Mulund
04.2008 - 11.2010
- Installed OS, configured network devices, and managed broadband routers.
- Deployed antivirus and provided end-user support.
Education
BCom -
Mumbai University
Mumbai06-2011
Diploma in Computer Hardware & Networking -
Kohinoor Technical Institute
ThaneCisco Certified Network Associate (CCNA) Training -
Nettech India
ThaneMCSA Training - MCP Certified
Microsoft
MumbaiSkills
- Windows Server (2008, 2012, 2016)
- Active Directory setup
- Group policy management
- Firewall administration
- Office 365 administration
- Symantec and Arcserve backups
- Cloud deployment
- Endpoint security
- IT budgeting
- IT infrastructure planning
- IT policy development
- Helpdesk ticketing systems
- Virtualization with Hyper-V
- IT asset management
Languages
- English
- Hindi
- Marathi
Personal Information
Title: Senior IT Infrastructure Specialist
Certification
- Microsoft Certified Professional
Languages
English
First Language
Timeline
IT Assistant Manager
Robinsons Cargo and Logistics Pvt. Ltd
05.2023 - Current
IT Associate
Knowledge Works Global Ltd
12.2022 - 05.2023
System Administrator
Suraj Textiles
07.2017 - 12.2022
System Administrator
Ag Technologies Pvt. Ltd
04.2016 - 06.2017
System Engineer
Global Infocom Networks – Precihole Machine Tools
03.2011 - 03.2016
Trainee Engineer
Context Concept Computer
04.2008 - 11.2010
BCom -
Mumbai University
Diploma in Computer Hardware & Networking -
Kohinoor Technical Institute
Cisco Certified Network Associate (CCNA) Training -
Nettech India
MCSA Training - MCP Certified
Microsoft
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