Dedicated Operations and Facility Management professional with extensive experience in housekeeping, site operations, workforce supervision, and client servicing. Skilled in managing multi-site operations, improving service standards, and ensuring operational efficiency. Strong leadership abilities with a focus on quality, compliance, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Manager – Operations
Jan-Pro India
Mumbai
01.2018 - Current
Oversee complete facility and housekeeping operations across assigned sites.
Manage manpower planning, staff deployment, and performance monitoring.
Ensure adherence to company policies, quality standards, and client requirements.
Coordinate with clients for service delivery, feedback, and issue resolution.
Monitor operational efficiency and implement corrective actions where required.
Prepare operational reports, documentation, and MIS updates.
Facility Executive – Operations
Impression Services Pvt Ltd
Mumbai
01.2012 - 01.2018
Handled housekeeping and facility operations at client sites.
Supervised staff activities to ensure quality and timely service delivery.
Coordinated with clients and vendors for smooth operational workflow.
Maintained records related to attendance, reports, and site documentation.
Supported operational improvements and compliance initiatives.
HK Supervisor
Aramark Patman
Mumbai
01.2007 - 01.2010
Supervised housekeeping staff and daily cleaning operations.
Ensured compliance with hygiene, safety, and cleanliness standards.
Monitored staff productivity and task completion.
Reported site-level issues and operational requirements to management.
Maintained housekeeping materials and inventory control.
Education
Higher Secondary Certificate - undefined
Skills
MS Word
MS Excel
PowerPoint
Email & Internet Applications
Accomplishments
Successfully managed day-to-day operations across multiple client sites.
Improved workforce efficiency through effective manpower planning and supervision.
Maintained consistent service quality aligned with client expectations.
Played a key role in staff training and operational process improvements.
Manager Operations – PLANT OPERATIONS at Fidelity National Financial ServicesManager Operations – PLANT OPERATIONS at Fidelity National Financial Services