Rajesh Boda

• Managing 3P CFS management, Operation & customer service
• Engaging with customer and introducing new leads to sales & pricing and converting in to the opportinity.
• Rate Filling for new customers
• New Customer Onboard & customer agreement prepartion
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Managed customer accounts and developed relationships with clients to ensure customer satisfaction.
• Conducted regular meetings with customers to review their needs and provide solutions.
• Analyzed customer requirements, identified potential risks, and proposed alternatives.
• Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
• Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
• Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
• Applied strict company and regulatory standards when producing contracts and documentation.
• Worked collaboratively with stakeholders to discuss new projects, supplies and initiatives for determining impact on purchasing and production activities.
• Researched current Mundra CHA market to identify information needed for sales presentations.
• Long standing containers clearance & waiver process
• Weekly-Monthly Reportings: Volume Analysis, Revenue Analysis, Top Customer Performace, Analysis of volume Diversion to competative, Rebate Details & Invoice process, Provisions

• Answering customer queries and dealing with complaints
• Developing Various contract for customers and dealing with them
• Monthly meeting with customers and resolving if any difficulty in business
• Helping business for collection from debtors
• Processing customers refund as per the company process.
• Preparing monthly and yearly data of customers volume & Revenue. It is help for the budgeting.

• To look after daily reports i.e daily stock report, in and out reports.
• Preparing weekly and monthly reports of stock movements.
• To look after daily e - mails for queries and assist.
• Created a record and reporting in system.
• Solving the Problems related to Documentation.
• Coordinate with clients for necessary documents for Customs clearance.
• Coordinating with transport department of the organization to ensure timely delivery of the consignment to the clients.
• Updating the clients regarding the status of consignments from time to time.
• Ensure proper coordination with the clients
• Keeping track of the customer complaints.
• Ability to function in almost any scenario and go the extra mile to get the job done.

• To look after online booking and handling all the walk-in customers.
• Handling Day to Day Accounts.
• To look after daily e - mails for queries and assist.
• Preparing Monthly Income Expenses Reports.
• To sort out customers day to day hindrances and helping them with best feasible solutions.