RAJESH CHANDRASHEKARAN
Thiruvananthapuram
Summary
A proactive and innovative professional, with 8 years of experience in the areas of Operations, Order to cash, U.S auto insurance,Invoicing, Accounting, Finance, Customer Service, Process Development, Transition and Relationship Management. Experienced in managing customers/clients globally.
Overview
8
8
years of professional experience
Work History
Supervisor Accounting Services (Order to Cash)
Conduent Business Services India LLP
Kochi
2023.07 - Current
- Manages the day-to-day production and complicated business support responsibilities.
- conducts the monthly evaluations and performance appraisals.
- Conducting monthly operational call with clients and senior management.
- Preparing monthly dashboard and doing volume analysis based on the volume variance.
- Handles people management responsibilities of assigned team members.
- Acts as a mentor and point of contact for resolving challenging accounting-related difficulties.
- Ensures delivery within time frame and quality parameters.
- Perform effort calculation and FTE requirement for the team on a monthly basis.
- Conduct candidate interviews and initiate the hiring process.
Senior Insurance Operation Specialist - Team Lead
Way.com
Thiruvananthapuram
2021.06 - Current
- Managing production queue / workflow (U.S Auto insurance)
- Team Management (8 members)
- Job allocations (Allocating Leads to resources)
- Monitors productivity and quality
- Prepare daily reports for the senior level managers & client
- Operates as a vital link between the client and team.
Financial Analyst
RR Donnelley
Thiruvananthapuram
2020.10 - 2021.05
- Manages the production queue / workflow and shift scheduling (U.S Auto insurance)
- Monitors productivity and quality (5 Member)
- Prepare daily reports for the senior level managers with the team Performance details
- Optimize resource utilization and process improvements
- Responsible for customer relationship management
- Works as the Chief Innovation Officer who drives the Bright Idea campaign.
Senior Financial Associate
RR Donnelley
Thiruvananthapuram
2018.04 - 2020.10
- Was part of a pilot project and for the transition of the project
- Monitored and mentored the productivity and quality of the processors
- (3 Member) Ensure all members of the team go through security and compliance awareness programs as per policy
- Closely worked and helped associates for the transition of all the processes
- Carried out admin support activities for the team
- Ensure adherence to security norms including print security and physical access procedures in the team.
Financial Associate
RR Donnelley
Thiruvananthapuram
2016.12 - 2018.03
- Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where required
- Manage everyday work activities and informed supervisor appropriately
- Coordinate with team members and ensure achievement of all team objectives and goals
- Production Level: Policy Issuance
- Endorsements, Cancellation/DNOC, Claims, Reinstatement.
Education
Master in Business Administration -
Manipal University (Distant Education)
01.2017
Bachelor of Science - Chemistry -
Mahatma Gandhi College, Thiruvananthapuram, Kerala
01.2014
Govt. of Kerala Board of Higher Secondary Examination -
Govt. Boys Higher Secondary School, Thiruvananthapuram, Kerala
01.2011
Govt. of Kerala Secondary School Leaving Certificate Examination -
M.M.R Higher Secondary School, Thiruvananthapuram, Kerala
01.2009
Skills
- Communication
- Problem solving
- Adaptability
- People Management
- Decision Making
- Deliver Under Pressure
Awards
- Anchor of the team
- Trailblazer award
- Mountain Mover
Training
- SAP
- AIM invoicing software
- Imageright tool
- Gear Up Personal Effectiveness certification program
- CISR Certified Insurance Service Representative
Timeline
Supervisor Accounting Services (Order to Cash)
Conduent Business Services India LLP
2023.07 - Current
Senior Insurance Operation Specialist - Team Lead
Way.com
2021.06 - Current
Financial Analyst
RR Donnelley
2020.10 - 2021.05
Senior Financial Associate
RR Donnelley
2018.04 - 2020.10
Financial Associate
RR Donnelley
2016.12 - 2018.03
Master in Business Administration -
Manipal University (Distant Education)
Bachelor of Science - Chemistry -
Mahatma Gandhi College, Thiruvananthapuram, Kerala
Govt. of Kerala Board of Higher Secondary Examination -
Govt. Boys Higher Secondary School, Thiruvananthapuram, Kerala
Govt. of Kerala Secondary School Leaving Certificate Examination -
M.M.R Higher Secondary School, Thiruvananthapuram, Kerala
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