RAJESH CHUKKA
VISAKHAPATNAM
Summary
High-performing Operations Manager and certified Data Analyst with 9.5 years of experience in delivering successful Business Operations, domain expertize in handling US Insurance & Accounting processes. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
Operations Manager
PATRA INDIA BPO Services
VISAKHAPATNAM
01.2024 - Current
- Handling On-Demand Accounting and Insurance clients with team of 60+ size.
- Workflow Management and SOP optimization.
- Project planning, requirements gathering, resources allocation.
- Analyze data from daily reports to identify trends in production metrics.
- Monitoring key performance indicators(KPI's) to measure efficiency of operational processes.
- Developing and implementing operational procedures to ensure quality & SLA standards are met.
- Implementing innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervising day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Sr. Team Lead
PATRA INDIA BPO Services
VISAKHAPATNAM
10.2018 - 12.2023
- Developed and implemented procedures to ensure consistency in workflow across the team.
- Monitored performance of team members, providing feedback and coaching where necessary.
- Conducted regular meetings with team members to discuss progress and identify areas for improvement.
- Provided technical support to team members when needed, troubleshooting issues and resolving conflicts.
- Maintained up-to-date records of work progress, ensuring accuracy of data entry and reporting.
- Collaborated with management to develop strategies for improving efficiency and productivity of the team.
- Analyzed key performance indicators to identify effective strategies.
Team Leader
PATRA INDIA BPO Services
Visakhapatnam
07.2014 - 09.2018
- Maintaining daily SLA, TAT and Quality standards.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
Bachelor of Technology - Electronics And Communications Engineering
Avanthi’s Research & Technological Academy
Vizianagaram04.2012
Intermediate -
Visakha Dairy Junior College
Visakhapatnam04.2008
SSC -
Zinc Smelter High School
VISAKHAPATNAM05.2006
Skills
- Workflow Management
- Maintaining SLA, TAT and delivering high quality results
- Team driven skills and conflict management
- Effective resource utilization
- Effective communication skills
- Multitasking and Risk Management
- Innovative thinking and suggestive workarounds to streamline the projects
- Deep knowledge of Business Process Management industry
- Experience in handling Accounting and Insurance clients
- Data Analytics
- Data Visualization with Tableau
- Database Management with SQL
Languages
English
First Language
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Operations Manager
PATRA INDIA BPO Services
01.2024 - Current
Sr. Team Lead
PATRA INDIA BPO Services
10.2018 - 12.2023
Team Leader
PATRA INDIA BPO Services
07.2014 - 09.2018
Bachelor of Technology - Electronics And Communications Engineering
Avanthi’s Research & Technological Academy
Intermediate -
Visakha Dairy Junior College
SSC -
Zinc Smelter High School
Accomplishments
- Two times wall of fame awardee.
- Q2-2022 Best employee award in Senior Team lead Category.
- Received many appreciations and recognitions from multiple clients.
Technical Skills
- MS office
- Excel Data Validation & providing meaningful insights for better Business decisions
- SQL Database programming
- Data Visualization with Tableau
- Linux Programming
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