To leverage my expertise in Revenue Cycle Management (RCM) and operations to drive organizational success and profitability. Possess 19 years of experience in the healthcare industry, including 11 years of managing operations in U.S. Revenue Cycle Management (RCM). Proficient in client communication, system analysis, and milestone planning, serving as a critical escalation point for addressing complex issues. Comprehensive knowledge of end-to-end RCM processes. Skilled at team leadership, aligning employee objectives with corporate goals to ensure efficiency and success. A Certified Professional Coder (CPC) since 2013, with an in-depth understanding of medical coding across multiple specialities.
Process Management:
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Mapping client’s requirements and coordinating in developing, implementing transitioning processes in projects with the guidelines specified by the client.
Overseeing process improvement, initiative through system changes, process re-alignment/ redefining and efficient management.
Operation Management:
Setting up targets/goals for the process.
Responsible for taking steps to ramp process if necessary.
Designing process work flow methods and procedures.
Quality & Compliances:
Designing quality procedures & parameters
Ensuring that the teams adhere to all the quality tools & procedures.