Rajesh Gupta
Assistant Manager
Palava City, Dombivli,MH
Summary
RAJESH GUPTA
ASSISTANT MANAGER - LEARNING DELIVERY AND ADMINSTRATION
Dedicated Learning and Development professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Delivery Analyst
Aon Services Pvt.Ltd
Vashi, Maharashtra
04.2008 - 02.2016
- Project/phase planning and estimating
- End to end phase/project management
- Define standards and reusable approaches within a broad operational framework, and recommend methods for improving learning assets and coordinates process improvements efforts
- Provide executive presentations and briefings on project outcomes, Managing Learning and Training Operations for the client
- Liaise with Tier 1 to Tier 3 to resolve learning queries
- Resolving escalations and issues and providing RCA’s
- Offshore Escalation point of contact and Change management
- End to end training request management, Demand Management & Vendor Management
Assistant Manager - Operations
Accenture Solutions Pvt. Ltd
Airoli, Maharashtra
02.2016 - Current
- Create, maintain & retire Curriculum Map & Credential program per the client requirement
- Deploy ILT course, WBT, Assessment courses to the LMS
- Work closely with Content Development team to deploy, maintain and retire courses and curriculums
- Vendor Management
- Tracked and analyzed profitability and key metrics of establishment to improve overall profitability and bring in new clientele.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Directed strategic workforce planning, performance management, and benefits administration.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Chemistry
K. J. Somaiya College of Science And Commerce
Mumbai 07.2003 - 03.2006
Skills
Attention to Detail
Dependable and Responsible
Training and Development
Teamwork and Collaboration
Organization and Time Management
Excellent Communication
Flexible and Adaptable
Hobbies
Old Hindi songs, Box Cricket
Timeline
Assistant Manager - Operations
Accenture Solutions Pvt. Ltd
02.2016 - Current
Delivery Analyst
Aon Services Pvt.Ltd
04.2008 - 02.2016
Bachelor of Science - Chemistry
K. J. Somaiya College of Science And Commerce
07.2003 - 03.2006